Principal Program Manager

**Principal Program Manager - AI Agents**:
Sydney, New South Wales, Australia

+ 3 more locations

Date posted

**Jul 23, 2025**
- Job number

**1846909**
- Work site

**Up to 100% work from home**
- Travel

**25-50**%**
- Role type

**Individual Contributor**
- Profession

**Program Management**
- Discipline

**Customer Experience Program Mgmt**
- Employment type

**Full-Time**

**Overview**:

- Microsoft is where passionate innovators come to collaborate, envision what’s possible, and push the boundaries of what technology can achieve. We operate in a world of more: more possibilities, more innovation, and more impact—enabled by a cloud-first, AI-powered platform.
- To help our largest, most strategic customers unlock real business value with these tools, we are forming a Forward Deployed Engineering (FDE) team within the Copilot Studio Customer Advisory Team (Power CAT).
- As an Agent FDE Solution Architect, you will engage deeply with one strategic customer at a time, embedding for multiple weeks to co-design and co-develop their first production-ready Copilot Studio agents—be it conversational agents, autonomous agents, or M365 Copilot agents. Your mission: ensure successful adoption and fast-track value realization during the initial implementation phase.
- You will operate at the intersection of delivery and product, working hands-on with customers to design agent flows, integrate Azure services and enterprise systems, and build real-world solutions using the full extensibility of the Microsoft stack. You'll partner closely with Microsoft field teams, product groups, and engineers to unblock adoption and ensure every deployment is scalable, secure, and impactful.
- FDEs thrive in ambiguity, adapt quickly, and ship fast. You’ll bring clarity to complex engagements, surface repeatable patterns, and directly influence the evolution of Copilot Studio by channeling field feedback into engineering priorities.
- Join us if you want to shape the future of agentic AI at scale—by making our most strategic customers successful, one production deployment at a time.

**Qualifications**:

- **
5 years** of demonstrated **work experience** in **a software** development** or **software delivery** business with a **strong emphasis on customer-facing engagements.**
- Familiarity with the concepts of **Generative** and **Agentic AI**
- ** Hands-on delivery**of the key **Power Platform** and **Copilot Studio** technologies and areas:

- Microsoft Copilot Studio (previously Power Virtual Agents)
- Power Platform governance, security, and administration.
- Power Platform Application Lifecycle Management.
- Power Platform no-code, low-code, and pro-dev extensibility patterns.
- Excellent **communication** and **presentation** skills.
- Comfortable in having conversations with **customer stakeholders at multiple levels** (C-level execs, program leads, directors, low-code app makers, developers, architects).
- Strong **project management**, **problem solving** and **negotiating skills**, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
- Comfortable with **ambiguity** and **self-learners** who can make decisions and keep making progress with **mínimal guidance** and thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.
- Strong **leadership acumen**, with ability to drive results by influencing without authority.
- ** Team player** with a demonstrated habit of **sharing and scaling knowledge** - either internally or externally - through documentation, presentations, videos, code samples, accelerators, etc.
- Are willing to travel up to 50% and work on-site with customers to build strong relationships and deeply understand their needs.

**Other Requirements**

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- ** Microsoft Cloud Background Check**: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

**Preferred**/Additional** Qualifications**
- ** 10 years** of demonstrated **work experience** in **a software** development** or **software delivery** business with a **strong emphasis on customer-facing engagements.**
- ** Technical Sales Acumen**: Experience presenting the value of technology solutions and architectures through customer presentations, design sessions, POCs accelerating technical wins, with an understanding of enterprise sales is a big plus.
- ** Develop and**maintain** technical**expertise**: An FDE should stay up to date with the latest developments and advancements in Generative and Agentic AI space including new tech, competitors, and internal product and services offerings.
- ** Have**a track record**of rapidly prot