Administration Coordinator

2 weeks ago

Belrose, Australia Dematic Full time

Dematic Pty Ltd is a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs.

What we offer:
The Opportunity

We have a vacancy in our Customer Service Team for an Administrative allrounder. This is a fixed term appointment for approximately 13 months to replace an employee taking parental leave.

The role is located on Sydney’s Northern Beaches in Belrose.

Reporting to the Real Time Logistics Service Manager ANZ, you will be responsible for the coordination of incident management related customer queries and administration tasks. You will also assist the managers within the department with various administrative tasks.

Key Responsibilities

This is a diverse and busy role where you will:
- Schedule our Engineers to attend to customer issues either on customer sites or via phone or remote support- Compile quotations and statement of works- Manage incidents and close off each week- Work with other internal customers to resolve customer issues and attend to internal requests- Provide regular reports on updates on status of incidents- Assist Managers within the department with various administrative activities

Tasks and Qualifications:
What We Are Looking For- Excellent computer skills with ability to use various systems and be able to use the suite of Microsoft products- A sense of urgency to ensure our customer needs are met- Strong administration experience in a fast-paced working environment- Experience in providing a high level of customer service and support- Adaptable and flexible to handle multiple tasks- Excellent verbal and written communication skills

This role will be perfect for someone who has experience with scheduling, writing quotes and managing incidents.

Offering competitive salary and ability to work from home 1 day per week.

How To Apply

Please note that compliance checks including a pre-employment medical, reference checks and criminal background check are a part of our recruitment process.
- Dematic is committed to proving equal employment opportunity in all areas of employment including recruitment, selection, promotion, training etc. and in accordance with federal and state legislation, Dematic Pty Ltd (Dematic or the Company) promotes a workplace free from discrimination and harassment._

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