Team Members, Customer Onboarding and Support

2 weeks ago

Sydney, Australia SlaveCheck Full time

Join an A-team to look after our customers and provide service they rave about
- Play a central role in a globally-significant social impact mission
- Share in the business that you help build
- Opportunity to grow into 'Team Leader'

There are 40 million people trapped in modern slavery. 10 million of them are children. Despite six years of coordinated global efforts to address the problem, there has been little if any improvement.

In response, SlaveCheck has designed a unique data-led approach to address the identified shortcomings in current global approaches to eliminating modern slavery and has adopted as our Purpose:
Purpose: To lead, coordinate and manage the systematic elimination of modern slavery.

This is a uniquely exciting opportunity to join a team of passionate professionals in building a company from the ground up, doing something big and globally significant that will open up a world of new career opportunities for you, and sharing in the value of the business that you helped build.

Who we are & what we do

SlaveCheck is a SaaS technology & services company with a two-part 'profit for purpose’ business model:

- We generate profits from corporates who use the SlaveCheck Platform to simplify and automate mandatory modern slavery compliance
- We reinvest profits into providing free technologies, data, training and support to NGOs and other modern slavery stakeholders to help them lead, coordinate and manage the global collaborations necessary to eliminate modern slavery

We are a small team of passionate professionals with successful track records in tech start-ups, IPOs, SaaS solution delivery, social development and large-scale problem solving and ecosystem management.

The role of Team Members, Customer Onboarding and Support

Reporting to the Director, Corporate Modern Slavery Solutions, you will initially learn the technology and business with a view to you being assigned your own group of customers to onboard, support and build personable relationships with.

Our customer base is growing rapidly and is heading towards exponential growth. We are looking for someone who thrives in a busy / hectic customer support environment and can build and lead a fun, professional, collaborative team that our customers rave about.

Our goal is to make SlaveCheck the global No1 modern slavery compliance solution for businesses within 2 years.

Your responsibilities will include:

- Manage the technical and operational onboarding of customers, holding their hand, training and supporting them until they become self-sufficient
- Maintain the customer support and communications systems for your customers including help desk, knowledge base, live chat, training materials, case studies, media articles blog.
- Support the sales team in meetings with potential new customers, renewing existing customers contracts and upselling new products and services to our customer and user base
- Tertiary qualifications in one or more of Technology, Business, Engineering, Science, Marketing or a related field
- 3+ years of relevant professional experience in similar technology customer support roles

Why join us:

- Very attractive salary + equity packages
- Flexible working environment (WFH)
- Make a difference in the world through your work
- Help design the company you always wanted to work for and share in its value
- Work alongside founders who have built successful global organisations
- Your learning, growth and success is a part of our mission because if you succeed, we succeed.

To apply:

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