Marketing Research and Customer Experience

2 weeks ago

Melbourne, Australia AIA Full time

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

To do this successfully you will:

- Be responsible for running enterprise customer research programs, including bespoke research projects and customer relationship surveys
- Translate customer insights to inform key business decisions including product design / development, effective communications as well as service and experience optimisation
- Champion innovative ways to share findings across the organisation and provide actionable insights and recommendations to all relevant business units
- Embed segmentation insights across the business to allow the enterprise to develop relevant and meaningful propositions
- Excellent communication skills with the ability to synthesise information and deliver it using non-technical terminology, able to be understood by all stakeholders
- Experience with InMoment (formerly Maritz CX) platform or similar preferred - training can be provided
- Significant experience working with a range of stakeholders to manage the primary research process on an end-to-end basis, including research pieces such as segmentation, customer satisfaction driver modelling, communications pre-testing, concept testing and tracking (brand and advertising)
- Initiative in optimising current programs and a proven track record for initiating change that has delivered customer growth opportunities

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life every day
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world’s leading science-backed wellbeing program - we’ve started a movement to make Australia the healthiest, best protected nation in the world.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.

AIA is different. Are you?

  • Graduate Research Assistant

    2 weeks ago

    Melbourne, Victoria, Australia ORIMA RESEARCH Full time $6,600 - $66,000 per year

    Posted: 13/10/2025Closing Date: 30/11/2025Salary: $66, $66,000.00Job Type: Permanent - Full TimeLocation: MelbourneJob Category: Research & ConsultingPosition TitleGraduate Research AssistantDivisionQuantitative or Data AnalyticsStreamsProfessionalLocationsMelbourne (Collingwood)Start DateJanuary 2026Salary$66, % superannuationBenefitsInteresting research...

  • Graduate Research Assistant

    1 week ago

    Melbourne, Australia ORIMA Research Full time

    Posted: 13/10/2025 Closing Date: 30/11/2025 Salary: $66,000.00 - $66,000.00 Job Type: Permanent - Full Time Location: Melbourne Job Category: Research & Consulting **The Role** - Do you have an analytical mind? Are you curious? _ - Do you enjoy problem solving using evidence? _ - Are you interested in understanding and measuring how people think, feel...

  • Project Support Co-ordinator, Meaningful Social Research, Ft

    11 hours ago

    Melbourne, Australia ORIMA Research Full time

    Posted: 12/02/2025 Closing Date: 02/03/2025 Job Type: Permanent - Full Time Location: Melbourne Job Category: Research & Consulting ORIMA Research is a private Australian-owned professional services firm that provides market and social research, data analytics, organisational performance improvement and related advisory services. We are a genuine public...

  • Head of Market Research and Insights

    2 days ago

    Melbourne, Australia REA Group Full time

    Lead a high-performing team of Market Research professionals- Shape and drive the framework and delivery of our strategic research programs- Permanent position, Melbourne or Sydney location We're REA An Australian start-up success story we're quietly proud of. From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to...

  • Research Officer and Labour Market Analyst

    1 week ago

    Melbourne, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Adelaide SA, Canberra ACT, Melbourne VIC - $83,908 - $89,706 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** The...

  • First Nations Graduate Position

    4 weeks ago

    City of Melbourne, Australia ORIMA Research Full time

    First Nations Graduate Position (Research Assistant) Posted: 20/03/2024 Closing Date: 30/06/2026 Job Type: Permanent - Full Time Location: Melbourne Job Category: Research & Consulting ORIMA Research is a private Australian-owned professional services firm that provides market and social research, data analytics, organisational performance improvement...

  • Market Research Graduate

    6 days ago

    Melbourne, Australia TQSolutions Full time

    Is this the role you’ve been looking for? Fancy working in a fast-paced, dynamic, adventurous technology-driven company with a growth mindset? Love working with passionate people who care about their clients and want to make a difference? Do you enjoy having a laugh at work at the same time as being challenged to think deeper and go a step further to...

  • Marketing Admin Assistant

    10 hours ago

    South Melbourne, Australia Pepper Marketing Full time

    An entry-level marketing support role with mentoring, training and opportunities for promotion - Additional leave benefits over Christmas and during the year - Salary of $55,000 to $65,000 plus super depending on experience We’re a boutique marketing agency with a great team working with some of the biggest names in tech. The marketing admin assistant...

  • Market Research Analyst

    2 weeks ago

    Melbourne, Victoria, Australia HR PARTNERS Full time $42,000 - $52,000 per year

    Market Research Analyst (Hybrid | Part-time | Entry Level)Key ResponsibilitiesCollect and analyse data from surveys, online platforms, and internal reportsConduct market trend research and competitor benchmarkingPrepare concise research summaries and data visualisations for team discussionsAssist in designing questionnaires, interview outlines, and data...

  • User Experience Researcher

    2 weeks ago

    Melbourne, Australia Bupa Full time

    **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward - with a...