Systems Trainer, New Release Specialist

6 days ago

Macquarie Park, Australia Metcash Full time

We have an amazing opportunity for a systems trainer to make this project their own. This role is a 9 month fixed term contract based in Macquarie Park.

If you are great with systems and want to be part of a project that will shape the future of MetProms then this role is for you

This role is responsible for the successful operational transition of new releases with Metcash's Promotions Management System (Food Pillar) and will be working closely with business and project stakeholders, internal and external system users, and the external software vendor to ensure the solution meets the user and strategic needs.

The Systems Trainer will have accountability of the systems testing, training, and user support (hyper care).

What you’ll do

Manage test scenarios end to end from capture through to resolutions to meet the system go-live timelines

Deliver end-to-end user training

Main point of contact for post-go-live support for internal & external uses

Be an integral part of the project team and provide timely and accurate updates on all activities related to the project

Load business plans into the system to support user adoption and accurate system history

What you’ll bring

Excellent communication skills. Able to articulate messages in an engaging manner with authenticity and compassion

Customer focused mindset, highly collaborative, with strong organizational and time management skills

Highly favourable for skills and experience in promotions management or trading, and an understanding of the FMCG and/or Food industry

Be able to demonstrate agility and can remain flexible, change and evolve as required

Prior experience in delivering systems training in various formats of face-to-face training, eLearning, presentations and demonstrations

Desirable experience in Technical Writing and Instructional design, writing end user documentation and/or experience delivering systems and processes training for large systems or projects

What we can offer you

The opportunity to be part of an exciting project

Collaborative & dynamic team environment

Ongoing training and development

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail

Make your Mark

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