Service Centre Operator

1 week ago

St Leonards, Australia Tomra Full time

**Company Description**
At TOMRA we are all about Clean Loop Recycling Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We’re proud to be collecting containers across Australia, with over 320 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia, Victoria and Tasmania.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service. You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week.

**What you’ll be doing**:

- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs

**Qualifications** To be a successful Service Centre Operator you will have**:

- A passion for customer service
- Good time management skills
- Strong communications skills
- High attention to detail
- Adaptability
- A team mentality
- Competent with technology

**Additional Information**
Does this sound like you? If so we would love to hear from you

  • Service Centre Operator

    1 day ago

    St Leonards, Australia Tomra Full time

    Company Description Here at TOMRA we are leading the resource revolution. TOMRA Collection provide the technology for the Return & Earn scheme in NSW so that drink containers can be collected and made into new containers. We also have operations in Queensland, Western Australia and the Northern Territory. Our mission is to transform how we all obtain, use...

  • Service Centre Operator

    1 day ago

    St Leonards, Australia Tomra Full time

    Company Description Here at TOMRA we are leading the resource revolution. TOMRA Collection provide the technology for the Return & Earn scheme in NSW so that drink containers can be collected and made into new containers. We also have operations in Queensland, Western Australia and the Northern Territory. Our mission is to transform how we all obtain, use...

  • Service Centre Operator Nsw

    17 hours ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Data Centre Manager Nsw

    1 week ago

    St Leonards, Australia Interactive Full time

    St Leonards location (Free Parking). - Strong team-based culture. - Harness your talent for inspiring teams and driving results. At Interactive, we’re not just about technology — we’re about building meaningful relationships that power growth. As one of Australia’s leading Managed Service Providers, our state of the art, ISO 27001 accredited data...

  • Analyst, Network Operations

    4 days ago

    St Leonards, Australia MasterCard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Service

    1 week ago

    St Leonards, Australia Charterhouse Partnership Full time

    $70k package - St Leonards location - Close to public transport - Great employee benefits | ASX Listed business - Close knit team My client is looking for confident Customer Service Representatives to join their growing team, excellent training provided **Responsibilities**: - Providing exceptional customer service to customer base of existing clients -...

  • National Customer Contact Centre Manager

    1 day ago

    St Leonards, Australia Humanity Health Group Full time

    Excellent Salary Package + Brand New Office - Supportive Team Culture + Progression - Opportunity to be a part of one of the most innovative allied healthcare brands **Your tomorrow starts with you today** Are you a passionate and experienced customer service administrator and/or call centre manager looking for a chance to contribute your skills and...

  • Customer Service

    3 days ago

    St Leonards, Australia Charterhouse Partnership Full time

    **$68k package**: - **St Leonards location - Close to public transport**: - **Great employee benefits | ASX Listed business**: - **Family like culture - close knit team** My client is looking for confident Customer Service Representatives to join their growing team, excellent training provided **Responsibilities**: - Confident communication and follow...

  • Customer Service Representative

    2 weeks ago

    St Leonards, Australia Beaumont People Full time

    **Start Date of the 5th of August**: - **$30.95 per hour + Super**: - **Long Term Temp Assignment**: - **Previous Call Centre or Phone Based Customer Service Experience Essential** **About the Client** Our client is an is an American multinational financial services corporation focusing on the benefits of technology beyond other payments methods. They...

  • Nsw Field Service Manager

    1 week ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...