City Operations Manager

Neuron is the leading shared e-scooter company in Australia and New Zealand. Operating in 27 cities internationally we have expanded to the UK, and also Canada where we are the fastest-growing e-scooter operator. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.

Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.

**The Role**

**What You'll Do**:

- Perform basic administrative tasks, such as shift scheduling, rostering and staff deployment planning.
- Create daily goals and strategies for the Operations team to follow to ensure a great customer experience for riders and compliance with council and Government requirements.
- Spend time on the streets of Wollongong, helping the Ground Patrollers and Drivers deploy, rebalance and return e-scooters to designated parking stations.
- Ensure the timely deployment of mobility devices at designated stations to support consumer demand as well as the timely retrieval of assigned e-scooters from consolidation areas.
- Conduct analysis of city performance to constantly optimise the level of service provided to the community and improve business outcomes.
- Manage the city's revenue and costs to ensure sustainable business growth.
- See that the workshop team performs quality control and effective maintenance of e-scooters.
- Hire and train new Operations staff members and conduct regular refresher training.
- Ensure the Operations team adheres to Neuron's Standard Operating Procedures and Workplace Health & Safety Procedures.
- Be the face of Neuron to local stakeholders, including; city council, local businesses and the community.

**What You'll Need**:

- Experience managing direct reports within an Operations team. Any experience or exposure to the mobility, transit, logistics or tech start-up space is highly advantageous.
- A hands-on approach to leadership - our Operations Manager will need to be comfortable managing "in the field" alongside their team members from time to time.
- Flexible work schedule with the ability to work occasional evenings and weekends as needed, especially during new location launch periods.
- Ability to lift, carry and manoeuvre 25-28 kg.
- Self-starter who radiates positivity and possesses a "can-do" attitude.
- Demonstrated ability to deliver results in a complex operational environment.
- Strong communication, stakeholder management and organisational skills.
- Passionate about delivering a seamless customer experience.
- An open class Driver Licence.
- You will need a suitable smartphone to perform this role (generally an Apple or Android device from 2018 or newer).

**Our Values**

**Make It Happen**
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

**Be Proactive**
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

**Trust Facts Over Opinion**
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

**Stay Curious**
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

**Do More With Less**
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team

**Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit.**:
**The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.**: