Third Party Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Role: Third Party, Claims Officer

Type: Full Time, Permanent

Location: Docklands, VIC

Your part in a changing world

At QBE, we’re driven by our purpose - to give people the confidence to achieve their ambitions.

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The Opportunity

We currently have an exciting opportunity for a customer focused individuals to join the third party management team on a permanent full-time basis.

You will aim to convert third parties to our accredited repair network while also offering the most appropriate mobility solution.

This is a rare entry level role into the insurance industry. The role provides an interesting opportunity for an individual with a background in motor insurance who has strong communication and negotiation skills.

The key responsibilities for this role include the following, but not limited to:

- Convert third parties to our accredited smash repair network
- Identify suitable mobility solutions for third parties
- Determine liability
- Collect necessary information to progress a claim
- Provide a valued service to third parties, increasing satisfaction
- Communicate effectively with various internal and external stakeholders
- Improve QBE’s reputation to promptly pay valid claims and provide quality customer service
- Reduce claims life cycle
- Reduce QBE’s third-party exposure

What does success look like?
- Individuals with great experience in Customer Service, Call Centre or a Sales environment
- Claims handling experience is a bonus but not essential
- Experience with motor insurance is desirable
- Ability to communicate effectively with a positive and upbeat attitude
- Strong written and verbal communication skills
- Excellent negotiation skills
- The ability to prioritize and balance multiple tasks

We are here to support you

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer and HRD Employer of Choice
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Gold Employer status in both the 2019 and 2020 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTI workplace inclusion.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstance. As a QBE employee, we will offer you:

- ‘Hybrid Working’ - a mix of working in the office and at home to enhance your work/life balance
- Our ‘At My Best’ wellbeing program
- Access to ‘Share the Care’ - 12 weeks’ gender-equal flexible leave for all new parents, including paid superannuation
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
- Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice, and confidential counselling
- A sustained commitment to Reconciliation, having launched our first Reconciliation Action Plan in 2015
- Discounts on insurance products, car hire, hotels, goods and services
- Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at


How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.