Claims Officer

3 days ago

Port Melbourne Victoria, Australia Strait Link Full time $60,000 - $90,000 per year

About the Role:

We are looking for a detail-oriented and proactive Claims Officer to join our team. In this role, you will take ownership of managing insurance and customer claims from end-to-end, ensuring timely, accurate, and customer-focused outcomes while protecting Strait Link's commercial and operational interests.

Key Responsibilities and Duties:

Customer Claims:

  • Receive, register, and assess customer claims in a timely manner.
  • Determine whether customer claims are covered under insurance or recoverable from subcontractor or another third party.
  • Investigate claims, gather supporting documentation, and liaise with customers, operations, sales and other stakeholders.
  • Prepare claim files, correspondence, and settlement recommendations.
  • Monitor and track progress of claims to resolution including any recoveries.

Insurance Claims:

  • Support the management of the organisation's insurance policies and renewal programme.
  • Determine whether claims are covered under insurance or recoverable from subcontractor or another third party.
  • Investigate claims, gather supporting documentation, and liaise with operations, sales and other interested parties.
  • Contribute to risk management initiatives by identifying trends and recurring issues in claims.
  • Liaise with insurers, brokers, and internally to coordinate coverage and resolve queries.

About You:

  • Experience in insurance claims management, preferably in transport, logistics, or industrial settings.
  • Strong understanding of insurance processes, policy coverage, and liability assessment.
  • Excellent communication and negotiation skills to manage multiple stakeholders.
  • Strong attention to detail and ability to manage competing priorities.
  • Problem-solving mindset with the ability to balance commercial and customer outcomes.
  • Proficiency in Microsoft Office and claims management systems.

An inclusive workplace, works for everyone

We celebrate difference. At Strait Link we are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applications from people of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples. If you need additional support to be your best self during the application process, please let us know.

We appreciate your understanding that we are not accepting applications or CVs from agencies. For any queries, please email

We have several roles currently advertised, which means our recruitment process may take longer than usual. As such, we thank you for your patience.

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