Patient Support Officer

**About us**

Seer is a Melbourne-based medtech company challenging the status quo of how healthcare is delivered. Through award-winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient centre of care from the hospital to the home.

Our mission is to open up access to brain, heart, and respiratory monitoring that is traditionally only offered through hospitals. We do this by creating medical products and services that transition hospital-based diagnostic testing into the home setting.

We also recognise that healthcare doesn’t stop after testing. Research is at the heart of what we do at Seer, and we’ve been leading the field in understanding seizure cycles and developing a seizure risk forecaster that will change the lives of millions living with uncontrolled epilepsy.

When you join the Seer team, you become part of a tight-knit group driven by purposeful work to make a huge impact in the world.

The Patient Support Officer role is part of the Clinical team where the focus is on delivering world-class patient experiences through the most innovative and patient-centric medical equipment and software on the market — all designed in-house.

We boast Australia’s largest team of neurophysiologists led by world-renowned neurologist Prof Mark Cook.

**About the role**

We are looking for a Patient Support Officer to join our in-house support team and assist the team in daily technical support activities. You will work with Seer’s engineering team to improve our at-home epilepsy diagnostic service, providing crucial support to the most important people at Seer: our patients. You’ll work to improve the patient experience and the quality of the service - performing and refining remote examinations to ensure our monitoring systems are operating correctly. You’ll maintain daily contact with patients, and be the first point of contact for those who require assistance.

Please note this role will require weekend work. The team work on a rotating roster where you will be required to work 2 full weekends (Saturday & Sunday) every 8 weeks. We also offer working from home flexibility.

**In this role, you will**:

- Ensure integrity of our patient data
- Provide a premier customer service experience for our patients
- Escalate technical issues to our Seer Service team
- Work with patients to improve our quality of data
- Partake in ongoing training and upskilling
- Collaborate with our bookings and clinical team to work toward solving issues for patients and clinical staff

**Your experience**:

- Experience in a customer support role
- You’re very comfortable speaking with people over the phone
- You understand technology and love breaking things down to see how they work
- You can think outside the box to solve unfamiliar problems
- You can breakdown technical information for non-technical people
- You’re patient, empathetic and genuinely interested in helping others

**Why choose Seer?**

At Seer, we are doing purposeful work solving some of healthcare’s most pressing problems.

**You will**:

- Challenge the status quo. If there’s a better way of getting something done, that’s how we want to do it.
- Contribute to the global impact our groundbreaking products and technologies are making.
- Be empowered and enabled to do your best work.
- Be treated with respect by your colleagues and peers.

**A bit more about us**
- Ranked #8 on Deloitte’s Tech Fast 50 in 2020 (Australia’s list of fastest-growing technology companies).
- Three prestigious design awards across Australia and Europe for our wearable EEG/ECG device, Seer Sense®.
- We’ve been awarded over AU$2 million in government fund grants towards new product innovation, manufacturing, and research in the last two (2) years
- Awarded ‘Most Outstanding Patient Innovation’ for 2021 by the Australian Patients Association.
- Our products and technologies are listed on the Australian Register of Therapeutic Goods, have earned CE accreditation, and are currently being evaluated for FDA approval.