Coatings Quality and Customer Specialist

1 week ago


Clayton, Australia DuluxGroup Full time

Industry leading learning & career development.
- Work in a market leading business
- Enjoy the benefits of the broader Dulux Group

**The Opportunity**

We have a unique opportunity for a passionate and motivated professional to join our R&D team in Clayton, reporting into the Product Quality Team Leader. This is a new role to provide additional coverage across key areas of quality and customer support within our business.

You will play a critical role in managing the complaint workload of the team to ensure customers & consumers are provided with a satisfactory and timely resolution to their issues. You will also be responsible for:

- Ensure any complaints are reported and resolved in timely manner
- Conduct laboratory-based tests, field trials and on-site evaluations to assess the performance of different paint products.
- Preparing accurate reports that address the needs of the end customer with due consideration given to the risks associated with the financial or legal position of the business
- Providing timely technical advice and support for Help & Advice, Trade and Retail sales force, field service officers, marketing and other members of the Technology Group
- Conduct comparative testing and evaluation of competitor paints against DuluxGroup products
- Supervising field trials on a needs basis

**What you will bring and develop**:
This is a key customer-focused role so you’ll need to enjoy solving customer problems and bring a positive, personable approach to succeed. You’ll be juggling different tasks on a day-to-day basis so highly developed time management and prioritisation skills are a must.

Other key skills and experience include:

- Detailed knowledge of common paint problems
- Exceptional communication and interpersonal skills
- Excellent written skills
- Excellent attention to detail
- Fast learner
- Strong computer skills (C4C experience highly regarded)
- Science Degree or Diploma or relevant experience

**Benefits**
- Support for your health and wellbeing via our ‘Wellbeing at Dulux’ program
- Supporting the Community’ action day for you to give back to your community
- Access to learning and development opportunities to accelerate your growth
- Generous parental leave offering for primary and secondary carers
- True recognition through our various employee award schemes
- Access to the DuluxGroup product ranges at a generous discounted rate
- There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers_

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 8,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China, United Kingdom and Europe.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Dulux Paints and Coatings business. Dulux Paints and Coatings is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.

**How to apply**

Click APPLY or contact **John Christou** on **0456 877 417** for a confidential discussion.

Video


  • Colour Specialist

    2 days ago


    Clayton, Australia DuluxGroup Full time

    Industry leading learning & career development. - Work in a market leading business - Part Time - 3 Days per week **About the role** The Colour Specialist is a key person in the development and maintenance of Dulux decorative colour brands. The primary focus is to manage colour accuracy in the company and competitor brands. This includes colour formula...


  • Clayton, Australia DuluxGroup Full time

    **Work options**: Hybrid - Build a global legacy with sustainable and locally made products - Innovate and pioneer sustainability with pride - Be valued for expertise and delivering reliable results **About the role** We're looking for a highly motivated **Procurement Specialist** who wants to be a part of a business that is creating a global legacy by...


  • Clayton, Australia DuluxGroup Full time

    **Work options**: Hybrid - Take the next step in your career - Exciting opportunity with a strong reputable brand - Hybrid working environment with a compelling salary **About the role** We're looking for a Category Insights Specialist to bring data to life from both retail partners and our trade stores. Your main job is to find out what's driving sales,...


  • Clayton, Australia DuluxGroup Full time

    Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually - Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth - Feel truly valued through our employee recognition programs **Our company**: For over 100 years, the Dulux...


  • Clayton, Australia DuluxGroup Full time

    Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support - Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually - Market leading Learning and Development initiatives and genuine career pathways to accelerate your...


  • Clayton, Australia DuluxGroup Full time

    **About the role** Join our Dulux Protective Coatings Team based in Clayton, VIC. The key objective for this role is threefold: maintain and obtain government & industry certifications, coordinate 3rd party and internal testing as needed, and create performance criteria sheets as required. **Responsibilities** - Maintain current certifications (incl...


  • Clayton, Australia PPG Full time

    **Responsibilities**: - Providing a proactive, expert, and tailored service through receiving, handling, and fulfilling customer orders and credits, guaranteeing that delivery needs are met and all processed information is precise. - Communicate with employees from various departments within the company, such as production and warehousing - Process client...

  • Quality Specialist

    5 days ago


    Clayton South, Australia McCormick & Company Full time

    Quality Specialist McCormick VIC There's never been a more exciting time to be at McCormick Australia. We're a respected global flavour leader with more than 12,000 employees across 27 countries. From favourite drinks to iconic burgers and in every aisle in the grocery store, McCormick is flavouring many of the biggest brands you know. What makes us a great...


  • Clayton, Australia DuluxGroup Full time

    **Our Company** For over 100 years, the Dulux Paints & Coatings portfolio has been creating better homes while playing a critical role in protecting and improving the spaces and infrastructure we see every day. Consistently voted one of ANZ’s most trusted brands, our portfolio of iconic, premium brands includes Dulux, Cabot's, Berger, Acratex, British...


  • Clayton, Australia DuluxGroup Full time

    Join us at our renowned Innovation Centre at Clayton VIC - Access to a range of great product discounts - Ongoing training & defined career development **The Opportunity** The primary focus is to match colours and maintain point of sale tint formulations. This includes colour formula matches and maintenance for Dulux Protective Coatings company brands as...