Workplace Experience Coordinator

JLL supports the Whole You, personally and professionally.
**What this job involves**:
AT JLL, we're looking for a dynamic Workplace Experience Coordinator to welcome people at our clients' office. You'll be the friendly face that people see first when they arrive and you'll help solve everyday problems to keep things running smoothly. You'll work with other teams to create a workspace where employees feel happy and can do their best work. Your main role is making sure everyone has what they need and enjoys coming to the office each day.
**What your day-to-day will look like**:
Serve as the primary point of contact for workplace experience inquiries, managing reception duties, visitor management, and first-level support for workplace issues
Coordinate workspace management activities including desk booking, room reservations, and space utilization tracking
Plan and execute workplace events, activities, and initiatives that foster community and enhance employee engagement
Collaborate with facility management teams to ensure workspaces are properly maintained, stocked, and ready for use
Monitor workplace technology systems and coordinate with IT support to resolve issues promptly
Collect and analyze workplace feedback data to identify improvement opportunities and track satisfaction metrics
Support the implementation of workplace experience programs that align with client culture and business objectives
**Required Qualifications**:
Experience in a customer-facing role, preferably in workplace services, hospitality, or related field
Excellent communication and interpersonal skills with a strong customer service orientation
Experience planning and coordinating corporate events or activities
Demonstrated ability to prioritize tasks and manage multiple responsibilities efficiently
Strong problem-solving skills with attention to detail
Flexibility to adapt to changing workplace needs and requirements
At JLL, we support each other's wellbeing and champion inclusivity and belonging across teams. We are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. Join us and be part of a team that chooses to take the more inspiring, innovative, and optimistic path on our journey toward success.
JLL is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
Please reference job number ECREQ441228
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.