Hotel Duty Manager

5 days ago


Southbank, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**
- ** 1 x Full Time Hotel Duty Manager (Overnight)**:

- ** 1 x Full Time Hotel Duty Manager (Day)**

Crown is the ultimate destination for luxury hotel experiences. The Hotel Duty Manager at Crown Promenade, will lead the Front Office team to ensure a smooth and successful service experience for all guests.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Partner with all internal Hotel departments, managing the day-to-day Rooms Division Operation while upholding Crown brand standards.
- Motivate and lead a team of dedicated employees and enforce OH&S standards to maintain a safe working environment.
- Anticipate the needs of guests, provide exceptional service and promptly handle any escalated complaints or issues.

**About you**

You’ll bring the following:

- Extensive experience in hotel front office operations in a similar leadership position.
- Experience in developing, coaching and motivating a team.
- Conflict resolution and negotiation skills.
- Understanding of Hotel Property Management Systems (preferably OPERA).

**Additional Information**:
To be successful you MUST have:

- Full unrestricted Australian working rights.
- Responsible Service of Alcohol (or be able to obtain one).

This role requires flexibility to work on a 24/7 rotational roster including weekends, overnights and public holidays.

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.


  • Duty Manager

    5 days ago


    Southbank, Australia Southgate Hotel Management Full time

    Assist the Front Office Management team with the daily management of the Front Desk, ensuring maximum guest satisfaction and efficiency of check in and check out. - Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas. - Ensure room revenue is accounted for by monitoring departures report and that associates are following correct credit...

  • Hotel Duty Manager

    2 days ago


    Southbank, Victoria, Australia Crown Resorts Limited Full time $100,000 - $120,000 per year

    Company DescriptionBETTER BEGINS HERECrown Resorts is a great place to visit — and an even better place to work. It's a place where everyone can play their part in creating joyful experiences for our guests and each other. We value passion, creativity, and a drive for positive change. Here, you'll be part of a supportive team, empowered to explore more,...

  • Hotel Duty Manager

    3 days ago


    Southbank, Australia Crown Resorts Full time

    **BETTER BEGINS HERE** Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more...


  • Southbank, Australia Marriott International, Inc Full time

    **Additional Information**Full Time **Job Number**25116836 **Job Category**Rooms & Guest Services Operations **Location**AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006 **Schedule**Full Time **Located Remotely?**N **Position Type** Management At AC Hotels, we believe attention to detail is the greatest form...

  • Lounge Bar Manager

    5 days ago


    Southbank, Australia Southgate Hotel Management Full time

    To supervise, co-ordinate, plan, and participate in all the activities of The Langham F&B outlets with particular responsibility for Aria and to ensure smooth and efficient running and maintain at all times a professional approach in order that the high standards of service and customer care are met. Smooth, efficient and professional service by...


  • Southbank, Australia Mercure Melbourne Southbank Full time

    Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. Closer to home, and...


  • Southbank, Victoria, Australia Hannah St Hotel Full time $60,000 - $90,000 per year

    Assistant Restaurant Manager OpportunityJoin us at the forefront of Melbourne's hospitality scene asAssistant Restaurant Managerat Hannah St Hotel. In this pivotal role, you'll support the Restaurant Manager in overseeing the seamless operation of our food & beverage outlet, with a strong focus on guest experience, service excellence, and team culture.You'll...

  • Duty Manager

    14 hours ago


    Southbank, Victoria, Australia Marmont Bar Full time $90,000 - $120,000 per year

    Job Title: Duty ManagerLocation: Marmont, Crown Casino, MelbourneEmployment Type: Part-timeAbout Marmont:Marmont is a Californian inspired Eating & Drinking House located on the Yarra River.With a diverse selection of flavours, Marmont will focus on a large selection of small plated items with an emphasis on sharing and building a meal out of this extensive...

  • F&b Supervisor

    5 days ago


    Southbank, Australia Southgate Hotel Management Full time

    Assist the Outlet’s Manager with the daily operation of the department, ensuring maximum guest satisfaction and profit contribution - Responsible for coordinating the work of the Food & Beverage Team Leader / Host Cashier and Food & Beverage Attendants in an efficient manner, whilst maintaining quality and standards. - To be aware of your KPI’s (Key...

  • Head Barista

    1 week ago


    Southbank, Victoria, Australia Hannah St Hotel Full time $60,000 - $80,000 per year

    Head BaristaWe're looking for a Head Barista who is both a skilled technician and an inspiring leader at Hannah St Hotel. In this pivotal role, you will be responsible for shaping a coffee program that reflects Melbourne's world-class café culture, featuring Square One Coffee Roasters, a Mulberry Group brand.You'll be a hands-on leader, helping to guide a...