Ticketing Assistant

WAAPA is one of the world’s leading performing arts academies, delivering the most comprehensive range of performing arts training in Australia. Our students are able to develop their skills on-stage as an actor, dancer or musician, or behind the scenes in production, design or arts management.
As part of an exciting expansion plan, WAAPA will move into its brand-new world-class city campus in Yagan Square in the Perth CBD in 2026. This Creative Industries, Law, Business and Technology Campus will be where innovative thinkers, adaptive learners and global citizens meet to develop into the leaders of tomorrow. ECU’s CBD campus will bring together streams of teaching and research with unique synergies for growth and development. This is unequivocally the most exciting time of all to join the university as it embarks on this further growth and transformational journey.
This is your chance to play your part in the launch of this unprecedented project, as we look towards our opening to students in 2026.
Find out more about ECU City and the impact your involvement can make on this exciting and career defining project.
The Role
We are seeking a Ticketing Assistant to support the Box Office function at WAAPA. This position reports to the Ticketing and Events Coordinator and provides exceptional customer service at the front-face of WAAPA.
You will have excellent interpersonal skills and enjoy interacting with the public and providing exceptional customer service. You will be punctual, efficient, and organised and you will take pride in both your personal appearance and the organisation you work for.
Key Criteria
To be successful in this role you will pride yourself on providing exceptional customer service. You will be punctual, efficient and organised.
**You will be able to demonstrate**:
a thorough understanding of, and excellence in, the practices, systems and procedures of providing ticketing and front of house functions.
experience working within a large, complex organisation and using multiple systems.
experience handling customer enquiries, complaints, and feedback professionally.
strong attention to detail and accuracy.
the ability to work within a team setting to provide consistent, proactive and excellent customer service.
the ability to perform multiple tasks simultaneously.
exceptional communication skills, including the ability to convey information clearly and effectively to a wide range of stakeholders at all levels;
the ability to work autonomously, take direction and motivate self in a busy environment when managing competing priorities and deadlines.
You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry Personal Excellence and Courage.
Benefits & Remuneration
This part time, ongoing position attracts remuneration of $65,785 to $73,050 pa (HEW 3) pro rata plus 17% University superannuation contribution.
ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
ECU has an Award-winning Health and Wellness program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
For information on the benefits of working at ECU, please visit our Employment Opportunities Overview website.
Contact
How to Apply
Please upload your resume along with a statement (maximum 1 page) addressing the key criteria outlined above.
**Closing Date**:
Applications close on Thursday, 12 September at 11.30pm AWST.
ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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