Case Manager

Primary Details

Time Type: Full time

Worker Type: Employee- 12-Month Contract- Location: Perth, WA

The Opportunity
We’re looking for driven and skilled professionals to join our Workers’ Compensation teams across WA. As a Case Manager, you will be responsible for managing the entire claims process, ensuring injured workers get back to work and recover efficiently, while providing assistance and guidance to their employers.

Depending on your experience, you may join either our early resolutions or high complexity teams, managing a diverse range of workers’ compensation areas.

Your New Role- Be the primary point of contact for stakeholders, including injured workers, their employers, general practitioners, and medical professionals, as they navigate the return-to-work process.- Ensure compliance with all legislative codes and company policies, adhering to set timeframes.- Hold face-to-face sessions with stakeholders through case conferencing, claims reviews, and onsite visits.- Review each case promptly, developing and executing effective claims strategies.- Set clear expectations and educate both workers and employers on their legislative obligations, managing financial claims effectively across your portfolio.

About You
To succeed in this role, you will have:
- Strong influencing skills combined with excellent written and verbal communication abilities.- A customer-first mindset, focused on delivering optimal outcomes for those you assist- A proven track record of resilience when faced with challenging scenarios.- Well-developed time management skills and the ability to perform under pressure.- A willingness to learn and actively engage with a fast-paced, dynamic team.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management

Application Close Date: 15/01/2025 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.