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Customer Service Consultant

3 weeks ago

Banora Point, Australia Bupa Full time

**Customer Service Consultant - Supporting Resident Experience**

Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?

Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Banora Point Care Home. Your role known across Bupa as the _Customer Service Consultant_, is crucial to the success of the operation of the home. Supporting the resident experience, you will work across the following functions: tours, admission, agreements, and the customer journey experience.

**Some of your duties will include**:

- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home.
- _ Shared reception duties as the face of the Care Home and other administrative functions as required._

**About You**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Previous experience in an aged care or retirement living sales environment is advantageous

**What’s in it for you?**
- We set you up for success from the get-go with our dedicated Induction program
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa Products - insurances, optical, dental
- Exciting benefits on offer from our Bupa Partners
- Internal transfers across our care homes

**How to Apply