Customer Service Manager

7 days ago

Point Clare, Australia Relative Care Home Support Services Full time

Full time position
- 38 hours per week
- $65,000 per year + superannuation
- Point Clare, NSW

Relative Care Home Support Services Pty Ltd is a homecare company located at Point Clare on the NSW Central Coast that provides support in the community for Aged Care consumers and NDIS participants. We provide high quality care offering independence and a greater quality of life for our care recipients. As a Customer Service Manager, you will be required to use your skills in community-based care to develop and assess our client services. You will have an excellent understanding of Aged Care Quality Standards and NDIS Practice Standards and Quality Indicators.

You will be undertaking the following duties:

- Use your customer service, and Aged Care and NDIS management skills, to make a mark on the community. In doing so, you’ll help keep our clients home for longer. Crucially, your contribution will help to maintain Relative Care Home Support Services leadership in quality homecare.
- Oversee the development and execution of services to meet client needs, with particular emphasis on care services for health and wellness aimed to meet the complex health needs of clients.
- Engage with internal teams to facilitate client on-boarding through the lead to conversion process.
- Utilise your influencing and partnering skills to lead and work collaboratively with your team and provide feedback to them.
- Collaborating with health professionals to achieve client outcomes.
- Develop, monitor, and reassess care plans in consultation with clients, their families and other healthcare professionals.
- Develop, implement and maintain policies, procedures, and work systems designed to provide prompt and excellent client care across all service areas including after sales service and customer satisfaction.
- Prepare reports and conduct presentations to senior management to highlight opportunities for improvements in services and their delivery.
- Ensure performance against budgets is monitored and linked to the delivery of client care reports.
- Ensure compliance with all relevant legislative and industry standards.
- Proactively engage in continuous improvement across client care practice and service delivery.

The position will report to the Director.

Successful applicants must have:

- Relevant bachelor’s degree qualification
- At least 5 years relevant work experience in lieu of formal qualifications
- Knowledge of Commonwealth Home Support Program and Aged Care Quality Standards and NDIS Practice Standards and Quality Indicators is desired.
- Frontline management skills.
- Critical thinking
- Creative problem-solving
- Leadership qualities
- High-level coordination
- Elite organisational skills

**NOTE**: This position does not provide any visa opportunities, applicants must have full working rights.

**Salary**: $65,000.00 per year

Schedule:

- Day shift

Work Authorisation:

- Australia (required)

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