Air Services and Support Manager

3 days ago

Cheltenham, Australia APT Travel Group Full time

**ABOUT US**

The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 95 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry.

**THE ROLE**

As our Air Services and Support Manager, you are responsible for leading our air support team in the day-to-day operations of the APT Travel Group. You will manage all ticketing, training and administration processes in an efficient and cost-effective manner for example finding best fares, managing queues, schedule changes, cancellations, exchanges, re-issues and ADM’s. You will lead the conversations with our product and commercial teams to ensure our fares are competitive with market standards and complement our touring offerings.

RESPONSIBILITIES
- Manage the air services and support team in day-to-day functions including rostering and KRA’s
- Negotiate wholesale airline contract with airlines for the best fares
- Reconcile IATA and BSP billing weekly using back office systems
- Price and load fares in our systems for tours to ensure commercial decision can made
- Monitor and action GDS queues for schedule changes, cancellations and ticketing deadlines
- Assist with training new reservations and air support staff with flight specifics
- Troubleshoot air related issues and relay these to the leadership team
- Build and foster strong relationships with airline representatives

ABOUT YOU - to be considered for the role
- You are passionate about delivering exceptional customer service to internal and external stakeholders
- Strong knowledge of airline reservations system (preferably sabre)
- Experience in ticketing and constructing airfares
- Capability to lead and motivate a team
- Ability to read and understand tariffs and airline rules
- Aptitude to critically think and find out of the box solutions to customer issues

**WHAT WE OFFER**
- Flexible workplace culture with hybrid working from home model
- 4 weeks annual leave, plus a bonus week of leave if requirements are met
- 2 days of Volunteer Leave and the opportunity to give back with our One Tomorrow Foundation
- Overtime for hours worked
- Wellbeing program and learning & development opportunities
- Highly engaged great team and fantastic company culture

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

**APPLY TODAY

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