Process Analyst

**About the Role**

The core purpose is to map business processes and customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy.

The role involves information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement and support change delivery initiatives.

**Position Accountabilities**

Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives.
- Understanding business objectives and mapping business processes accordingly
- Creating process maps and documentation aligned with the required standards and conventions.
- Effectively engaging stakeholders and facilitating workshops to gather and document processes.
- Working with change delivery teams to embedding changes into the organisation.
- Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes.
- Conduct change impact assessment to identify impacts to other processes, teams, or departments.
- Providing process reviews and recommending updates to solve business problems and deliver business outcomes.
- Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives.
- Identify opportunities for improvement, support and change delivery.
- Influencing and liaising at all levels of the organisation to support engagement and change management.

Communication and Facilitation:

- Excellent interpersonal, influencing and relationship management skills, with the proven ability to work at all levels of an organisation, and the ability to engage with diverse stakeholders and tailor your communication style accordingly.
- Superior written and verbal communication and presentation skills and a high level of attention to detail and accuracy
- Demonstrated ability to effectively engage stakeholders at all levels of the organisation and manage upwards with confidence.
- Identify and report potential risks or inadequate controls related to compliance or operational risks.
- Champion a culture of risk and compliance across the division
- Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

**What experience you’ll bring;**
- Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models.
- Bachelor’s degree in a relevant discipline or commensurate industry experience.
- An understanding of the General Insurance industry would be preferred.
- Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification) would be preferred.
- A professional and “can do” attitude with a real passion for customer service.
- Hand on, team focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change driven environment and the ability to work autonomously while maintaining focus.
- Intermediate knowledge of Microsoft Office including Word, Excel, PowerPoint, Project, and Visio.

**Our Perks**
- **Location - This role can be based at either our North Lakes or Kawana office.**:

- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Work flexibility -** with options to work from home two days per week.
- ** Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
- ** Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Conte