Process Analyst

1 week ago

North Lakes, Australia Auto & General Insurance Full time

An opportunity has arisen for an experienced Process Analyst / Process Improvement Specialist to join the Claims & Assessing Process Management Team. Key accountablilities include mapping business processes and customer journeys, and using these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy. This will involve information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement.

Business Process Management (BPM) experience is essential, with Business Analyst (e.g. IIBA CBAP) / Process Improvement (e.g. Lean Six Sigma) qualifications are preferable. Any experience in Claims, General Insurance or Financial Services will also be highly regarded.

An opportunity has arisen for an experienced Process Analyst / Process Improvement Specialist to join the Claims & Assessing Process Management Team. Key accountablilities include mapping business processes and customer journeys, and using these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy. This will involve information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement.

Business Process Management (BPM) experience is essential, with Business Analyst (e.g. IIBA CBAP) / Process Improvement (e.g. Lean Six Sigma) qualifications are preferable. Any experience in Claims, General Insurance or Financial Services will also be highly regarded.

Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives
- Understanding business objectives and mapping business processes accordingly
- Creating process maps and documentation aligned with the required standards and conventions
- Effectively engaging stakeholders and facilitating workshops to gather and document processes
- Working with change delivery teams to embedding changes into the organisation.
- Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes
- Conduct change impact assessment to identify impacts to other processes, teams or departments.
- Providing process reviews and recommending updates to solve business problems and deliver business outcomes.
- Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives
- Identify opportunities for improvement, support and change delivery
- Work effectively as part of a change delivery team
- Influencing and liaising at all levels of the organisation to support engagement and change management

Communication and Facilitation:

- Excellent interpersonal, influencing and relationship management skills, with the proven ability to work at all levels of an organisation, and the ability to engage with diverse stakeholders and tailor your communication style accordingly
- Superior written and verbal communication and presentation skills and a high level of attention to detail and accuracy
- Demonstrated ability to effectively engage stakeholders at all levels of the organisation and manage upwards with confidence

  • Process Analyst

    2 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **About the Role** The core purpose is to map business processes and customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy. The role involves information gathering, data analysis and the creation of clear and accurate business process maps to identify...

  • Test Analyst

    1 week ago

    North Lakes, Australia Auto & General Insurance Full time

    People Leadership - Celebrate success whilst promoting a culture of high performance - Act as a role model by demonstrating our values and influencing how they are lived within your team - As a Test Analyst, demonstrate your capacity to self-manage and positively influence those around you - As a Test Analyst, be an active contributor in improving our...

  • Project Analyst

    2 days ago

    North Lakes, Australia Auto & General Holdings Full time

    **The role** We are thrilled to share some exciting news! A brand new opportunity has opened up within our team for a Project Analyst position. This role offers an excellent chance to join a dynamic environment where you can contribute your skills and expertise to meaningful projects. Working in the business to ensure the timely execution of the Top 10...

  • Project Analyst

    2 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** We are thrilled to share some exciting news! A brand new opportunity has opened up within our team for a Project Analyst position. This role offers an excellent chance to join a dynamic environment where you can contribute your skills and expertise to meaningful projects. Working in the business to ensure the timely execution of the Top 10...

  • Ai Process Analyst

    1 week ago

    North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. Our content reaches almost every Australian - meaning what we do has real...

  • AI Process Analyst

    1 week ago

    North Sydney Council, Australia Nine Full time $104,000 - $130,878 per year

    Company DescriptionNine is Australia's largest locally owned media company. Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.Our content reaches almost every Australian - meaning what we do has real impact. We bring...

  • AI Process Analyst

    1 week ago

    North Sydney Council, Australia Nine Full time

    OverviewNine is Australia's largest locally owned media company. Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.Our content reaches almost every Australian - meaning what we do has real impact. We bring people...

  • AI Process Analyst

    1 week ago

    North Sydney Council, Australia Nine Full time

    OverviewNine is Australia's largest locally owned media company. Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.Our content reaches almost every Australian - meaning what we do has real impact. We bring people...

  • Business Process Analyst

    2 weeks ago

    North Sydney Council, Australia 3C Deutschland GmbH Full time

    Business Process Analyst - 12-month ContractFull-timeEmployee Status: Fixed TermRole Type: HybridDepartment: Project ManagementSchedule: Full TimeExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create...

  • Change Analyst

    2 days ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role**: Deliver people-focused change activities to successfully embed strategic initiatives across Sales & Service (S&S), ensuring business value is delivered. Understand the impact of planned changes (e.g., processes, procedures, systems) and plan and deliver people-focused change activities as part of agreed S&S initiatives to ensure...