Lead Analyst, Operations Insights

6 hours ago

Melbourne, Australia nbn™ Full time

Job Expectations

We have an exciting opportunity at nbn, as the Senior Analyst, Operation Insights reporting to Senior Manager, Operations Insights.

A bit about your role

Reporting to the Senior Manager of Strategic Operations Insights, this role is pivotal in providing the COO and operations SLT with actionable intelligence across various business pillars. The Lead Analyst will work closely with a diverse range of stakeholders to transform complex programs and issues into clear, simplified narratives. This role is essential for aligning data and performance insights to support strategic decision-making.

In this role, you will oversee the development and presentation of executive insights on specific customer journeys, ensuring that data-driven narratives are clear and impactful. You will lead initiatives that leverage data to drive strategic decisions, ensuring that insights are actionable and aligned with business goals. Additionally, you will create and maintain workflows that feed performance dashboards to track key performance indicators, providing real-time insights and assurance into operational performance.

Collaboration with the SLT and other departments is essential to optimize processes and ensure alignment with strategic objectives. You will conduct thorough performance analysis, ensuring compliance and governance standards are met, and provide regular reports and updates to senior leadership. Furthermore, you will identify opportunities for continuous improvement in operational processes, leveraging advanced analytics and reporting to support business growth.

A bit about you

Additionally, they are collaborative and excel in planning and organizing to manage multiple initiatives and deliver insights under pressure.

Life at nbn

To be part of nbn is to be part of something bigger. We are the digital backbone of Australia and more. Leaders. Changemakers. Collaborators. We encourage each other to find new solutions in productive, competitive, and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country. Together, we have created Australia’s network—a network made for more.

A more inclusive working world

Where to from here?

Take your next steps with nbn

To be eligible for this role, you must have full working rights in Australia

Worker Type

Permanent

Time Type

Full time

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