Customer Service Officer

**Joining the Metcash Family** At Metcash, you are **_part of something bigger_**. You have all the benefits of a small business heart, without missing the big business support. Being part of something bigger means your part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you will be part of our high performing team, where you reap the rewards of our collective success now and into the future. **About the Opportunity** We have an exciting opportunity to join Metcash as a Customer Service Officer (Permanent Part-Time). The role is to provide both administrative & sales support to the Australian Liquor Marketers Canberra operation, with a focus on invoicing, receipting, claims, and complaint resolution and effective communication with customers to achieve resolution of all issues. The working days will be Monday, Tuesday, and Wednesday (from 8:00 am to 4 pm). You will also be required to cover other team members when they go on annual leave and be able flex to a 5-day working week. (Monday to Friday from 8:00am to 4 pm). **In this Role** - Process Credits/Claims, receipting of all stock including Under Bond and SAP processing. - Proactively managing individual claims, returns, from notification to closure within required timeframe, working closely with the warehouse supervisor and the customer. - Develop knowledge of warehouse processes, logistics and regional constraints and retail processes to provide detailed information to customers. - Receipt of all stock including under bond products accurately following the correct procedure in accordance with Tax and Customs compliance. - Input invoices into SAP for processing by accounts by supplier. - Consult with internal and external stakeholders to develop and execute supplier and customer deals. - Assist in warehouse operations by managing, deal sheets, ullages, and stock adjustments. - Consult with warehouse supervisors to improve customer service to communicate issues with deliveries, shorts & mispacks and customer complaints. - Operational support to ALM BDM’s and Warehouse manager/supervisors. **You are Likely a Match If*** - 3+ years’ experience in an administrative role. - Liquor industry experience required but not essential. - Strong attention to detail. - Excellent communication skills, both written and verbal - Skilled in administrative tasks such as filing, report distribution, debt collection related activities. - Experience with SAP to intermediate level. - Experience in MS Excel to intermediate level. - Strong organisational/time management skills. - Ability to work a flexible span of hours commencing 8.00am to 4.00pm Monday to Friday. **Life at Metcash** Experience a supportive and flexible work environment. We are a Flex Ready accredited workplace Enjoy a 5th week of annual leave every year after your first year. Benefit from 2 well-being days and 1 volunteer day annually. An abundance of learning, development, and career growth opportunities. 12 weeks of gender-neutral paid parental leave for primary carers. Proudly awarded the “Bronze Employer for LGBTQ Inclusion.” Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity. Gold accreditation by Mental Health Australia. Incredible value discounts and perks through our team member app, “Our Local.” **About Us** Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We are also an ASX top 100 listed company. We believe that it is vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor, and hardware pillars. **_Join us and become part of something bigger_