Mac Manager

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At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**Our benefits are an excellent reason to come to JLL**:
Employee assistance programme
Access to a range of well-being schemes and discounts
Guaranteed superannuation contributions
12 weeks paid parental leave for Primary Carer after 12 months of service
Flexible Work Arrangements may be available.
Development Opportunities - Grow your career with us.

**About the opportunity**:
Our corporate solutions group is seeking a MAC Manager to join and help our team successfully manage the administration, planning and implementation of people and equipment relocations for our federal government client.

**Responsibilities**:
Provide the client with a single point of contact for all move management activities.
Establish move project goals and objectives, altering where necessary to ensure the desired project result.
Prepare and maintain project status reports, schedules, and communications.
Collaborate with client contacts to ensure correct relocation data is provided.
Review and ensure the space provided is adequate for relocating staff requirements.
Lead and coordinate optional JLL MAC Coordinator(s) and MAC Assistant(s) to ensure smooth delivery of relocations.
Evaluate relocation process and stakeholders and move vendors to ensure optimum performance.
Manage relocation-related issues and be the escalation point for move vendors and key stakeholders.

**Meetings**: Attend meetings with line area or property teams to gain an understanding of an upcoming relocation or provide advice on relocation activities such as: Pre-move submission) time frames, information required, budget, expectations, special requirements, possible risks/issues, responsibilities of line area, MAC Manager and/or other stakeholders (ICT, WHS, Property teams.).
(Upon quote approval) logistics of relocation, move instructions, stakeholder engagement, confirm engagement of other stakeholders’ engagement.
Complete a pre-move walk-through with the line area the day of relocation to ensure staff are prepared/packed for relocation, answer queries and address any issues if required.
Post-move/lessons learned meeting to ensure optimum process is in place for future relocations.

**Stakeholder management/communication**: While the line area may still be required to engage some stakeholders (such as requesting office or tambour unit keys), the MAC Manager will engage and communicate with stakeholders to:
Ensure all stakeholders are advised of relocation date/time.
Coordinate removalist and ICT activities.
Provide relocation details to stakeholders including, but not limited to, security, WHS, mail room/records management etc. of staff movement and new locations.
For larger relocations organise and attend stakeholder meetings to discuss the move and its impacts, stakeholder requirements and roles, additional activities required etc.
Update regarding risks mitigated, issues encountered, and actions taken, lessons learned/process updates, project closure advice.

**Removalist management**:
Assist with removalist queries/issues prior to the relocation.
Assist with rescheduling if required.
Assist with access issues or escort requirements.
Either be on call or onsite with removalist during relocation to troubleshoot and ensure quality service is provided.
Be onsite for post move walk through with removalist.

**Finance Management**:
Organise removalist quote and seek client approval.
Ensure relocation stays on budget, if additional charges are required provide justification and description of additional activities.
Submission of removalist invoice.

**Records Management and Process Documentation**:
Ensure all move related documents are stored in JLL and/or the client's record management systems including Serraview.
Ensure work instructions provided to line areas/stakeholders are correct and up to date.
Update process documents post move to ensure optimum service provided for future relocations.

**What are we looking for**:
You'll need to be a dynamic individual with a flair for technology to pick up on utilising software to support your relocation solutions.
1-3 years experience in people relocations, facility or project management, ideally in a corporate environment.
A background in project strategy and planning is desirable.
Be highly organised with strong interpersonal skills to communicate at an executive level.

**What you can e