Desktop Support Analyst

3 days ago

Mascot, Australia Coates Full time

**About us**

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**The next step in your career starts here**
- Permanent full-time position - 38hr week
- Stylish Mascot office - close to cafes & public transport
- Flexible/hybrid working arrangements - 3 days/week with 2 days WFH after training

The Desktop Support Analyst is responsible for providing technical support to service requests, supporting activities of all IT End User Devices (EUD) and delivering outstanding customer service.

You’ll enjoy variety in your role including:

- Lead our uncompromising Safety First culture throughout the organisation and customer relationships.
- Managing all EUDs within the Coates Hire environment including device patching, security practices, anti-virus programs and version updates to budget
- Own and resolve all EUD based tickets escalated to them by the Service Desk.
- Ensure standards are in place for EUD computing within the Coates environment and policies and procedures are adhered to.
- Ensure the right tools and processes are in place to be able to deploy hardware and software across the user base.
- Contribute to development and implementation of desktop management strategies, including the use of tools for automated deployment and configuration.

**What you’ll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you’ll bring to the role**
- Bachelor’s degree in Computer Science (or a related
- field)
- 2+ years’ experience in managing EUDs
- Proven troubleshooting and incident management experience
- Strong analytical skills
- Managing support tickets using ticketing systems
- including Jira Service Management
- EUD Hardware, OS and Applications Administration
- Development and Administration of Asset Mgt,
- Patch Mgt, SOEs and Mobile Device Mgt
- Effective customer service/communication skills including use of adaptive language to a non-technical audience.
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Implement and maintain Intune for mobile device management (MDM).
- Ensure compliance with company policies and security standards using Intune.
- Microsoft Certified Professional (MCP), or Microsoft Certified: Modern Desktop Administrator Associate or similar are preferred.

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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