Customer Relations Officer

2 weeks ago

Sydney, Australia Lotus People Full time

Immediate start, 3 months likely to be extended
- Sydney CBD location, 3 days WFH flexibility
- Contribute to shaping policies and making a difference in the community- Support a company that is committed to driving sustainable solutions - their customers are at the forefront of everything they do
- Sydney CBD location, 3 days WFH flexibility
- $41 p/h + super

**ABOUT THE COMPANY**:

- Lotus People are excited to be partnering with a well-established company within the regulatory industry, providing impartial resolution services to utility consumers in NSW.

**ABOUT THE ROLE**:

- This company are seeking someone to support their dynamic team through a busy period as a Customer Relations Officer. You will be responsible for effectively resolving intricate complaints while adhering to regulatory guidelines.

**DUTIES**:

- Interpret legislation and regulations
- Utilise databases for records management
- Facilitate conflict resolution and teamwork
- Demonstrate problem-solving skills
- Record, investigate, and resolve escalated complaints

**SKILLS & EXPERIENCE**

To be successful in this role you will have prior experience working in a contact centre environment providing exceptional service to customers. You will have excellent communication skills, ability to have meaningful conversations with customers and a high level of accuracy with data entry and note taking. You will be experienced in using a range of software and able to pick up new systems quickly
- Experience in customer complaints or ADR environment
- Proficiency in case management systems or databases
- Accreditation in mediation
- Ability to respond to complaints in a technical environment
- Strong interpersonal skills for dispute resolution
- Independent problem-solving abilities and multi-tasking skills
- Intermediate MS Office skills

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