Client Service Specialist

2 weeks ago

Melbourne, Australia Marsh & McLennan Companies Full time

**What can you expect?**

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

**What is in it for you?**
- Interesting and diverse client portfolio.
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organization.
- Successful, established Corporate team with energetic and supportive colleagues.
- Genuine flexible work life balance

**We will count on you to**:

- Ensure timely and accurate production/processing of client transactions including but not limited to:

- invoices and related policy accounting documentation
- quotation and placing slips
- premium and adjustment calculations
- information and documentation for Pre-Renewal and Broking meetings
- draft policy wordings and endorsements for Senior Account Executive / Principal
- renewal reports and insurance manuals
- certificates of currency
- current and outstanding documentation follow ups
- all other documentation
- Support the achievement of high levels of client satisfaction through effective administrative support to Account Executives and Senior Account Executives
- Support effective working relationships with clients and insurers as required by A/C Executive/Senior A/C Executive
- Ensure that accurate up to date records on all clients are always maintained
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients
- Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation
- Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers
- Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation
- Adhere strictly to the Company's Quality practices and other systems and procedures
- Comply fully with the Company's Errors and Omissions avoidance policy

**What you need to have**:

- Excellent communication skills (verbal and written).
- Strong administration and organizational skills.
- Sound knowledge of Microsoft office suite and a fast learner of other computerized systems.
- Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills.
- Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player.

**What makes you stand out?**
- High School Certificate or equivalent
- Minimum 3 years’ experience in a similar broking/operational role, preferably in an insurance related field
- Minimum Tier 1 ANZIIF Broking License

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mebourne VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Client Services Specialist

    1 week ago

    Melbourne, Victoria, Australia MedHealth Full time $60,000 - $90,000 per year

    Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Lex Medicus is an established premier international provider of...

  • Client Service Specialist

    2 days ago

    Melbourne, Australia Marsh Full time

    Risk Management Practice - Maternity contract - Convenient Docklands location **Client Service Specialist** **What can you expect?** - You will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life...

  • Client Service Specialist

    5 days ago

    Melbourne, Australia Marsh Full time

    **Client Service Specialist.** **Prime reponsibilities**: In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle. Working under the umbrella of operations you will help drive...

  • Client Service Specialist

    2 weeks ago

    Melbourne, Australia Marsh Full time

    **Client Service Specialist** **What can you expect?** In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle. Working under the umbrella of operations you will help drive...

  • Customer Service Specialist

    3 days ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Client Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia Kennedy Full time $60,000 - $120,000 per year

    Who we are at KennedyFounded in 1976, Kennedy has redefined luxury retail with a curated collection of the world's most prestigious timepieces and jewellery. Proudly presenting IWC, Omega, Tag Heuer and an esteemed portfolio of world-class brands, we offer a selection of timeless classics, rare editions and one-of-a-kind pieces for our discerning...

  • Procurement Specialist

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryService Stream is seeking an experienced and driven Procurement Specialist to join our high-performing team in Melbourne. This is your chance to be part of a dynamic and fast-paced Utilities Division, where your expertise will directly contribute to major infrastructure projects and...

  • Specialist - Derivatives, Client Service Delivery

    5 days ago

    Melbourne, Australia Northern Trust Corp. Full time

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...

  • Client Care Technical Specialist

    2 weeks ago

    Melbourne, Australia Retail Directions Full time

    Melbourne or South Africa **Our vision**: Our mission is simple - to make retailing easier. To do this, we provide our clients with retail solutions and services built around our leading end-to-end retail management platform. Our typical clients include general merchandise retailers such as apparel, sportswear, and homeware retailers. Operating in a...

  • Client Services Consultant

    7 days ago

    Melbourne, Australia MDL Tech Full time

    **Housing Services** - **Location: Orange or Bathurst** - **Salary range: $77,448 - $85,455 pa plus employer's contribution to superannuation and annual leave loading** We directly support approximately 800,000 people every year and reaches a further million people through local community-based programs. Our vision is to empower all people to live...