Client Services Consultant

7 days ago

Melbourne, Australia MDL Tech Full time

**Housing Services**
- **Location: Orange or Bathurst**
- **Salary range: $77,448 - $85,455 pa plus employer's contribution to superannuation and annual leave loading**

We directly support approximately 800,000 people every year and reaches a further million people through local community-based programs.

Our vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. We collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.

**About the Opportunity**

The Senior Client Service Officers (Specialist) provide specialist advice and support service brokerage for clients with complex support and housing needs. The role manages relationships, partnerships and networks between communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

**Job Notes**

This is a temporary full time role in accordance with the Government Sector Employment Act 2013 for a period of up to two years.

A talent pool may be created to fill both on-going and temporary opportunities if and as they arise.

A valid Australian Drivers Licence is an essential component of the role.

Regular travel across the region is a requirement and may also include overnight stays.

**Our Commitment to Diversity and Inclusion**

FACS is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

**Targeted Questions**

1.What skills, experience and knowledge do you have working with people with complex needs, including the ability to co-ordinate service delivery across government and non government agencies, in an early intervention / prevention or intensive support model? Please provide an example.

2.What skills, knowledge and experience do you have in collaborating with other agencies and service providers to broker services for individual clients?

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013, therefore you may be contacted to participate.

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