Corporate Operations Manager

1 week ago

New Farm, Australia Burger Urge Full time

Dynamic Work Environment: Experience a vibrant workplace that encourages creativity and innovation
- Career growth and promotion pathways
- Vibrant and enjoyable team in a dynamic fun setting

**We Don’t Just Make Burgers — We Create Moments.**

At **Burger Urge**, we’re not here to play it safe. For 18 years, we’ve been serving up bold, juicy burgers made with local ingredients, killer tunes, and unforgettable energy. Now, we’re levelling up and looking for a **Corporate Operations Manager** to drive performance, inspire teams, and elevate the Burger Urge experience across our company-owned venues.

**Who We Are**:
We’re passionate. We’re disruptive. And we don’t settle.
- ** Ambitious**: We lead the way, always hungry for better.
- ** Authentic**: No corporate fluff — just real people, bold ideas, and individuality.
- ** Quality-Obsessed**: We don’t cut corners — ever.
- ** Adventurous**: We take risks, push boundaries, and have fun doing it.
- ** Integrity-Led**: We do what’s right, not just what’s easy.

**Your Mission**:
As **Corporate Operations Manager**, you’ll be the strategic engine behind our corporate venues — driving results, shaping culture, and ensuring every customer walks out raving.

**What You’ll Own**:
**Sales & Commercial Performance**
- Lead venue strategy, sales growth, and cost efficiency.
- Own the P&L across all company-owned venues.
- Dive deep into sales mix and local marketing wins.

**Customer Experience**
- Champion next-level service from greeting to goodbye.
- Cut wait times, coach in real-time, and obsess over every customer moment.

**People & Culture**
- Build, train, and lead high-performing, passionate teams.
- Monitor labour KPIs and boost retention through culture-first leadership.
- **️ Operational Excellence**
- Streamline systems, procedures, and compliance.
- Ensure every venue is sharp, safe, and unmistakably Burger Urge.

**Inventory & Cash Control**
- Take charge of stock, cash handling, and compliance.
- Identify inefficiencies and implement smarter processes.

**What You Bring**:

- ** Proven multi-site leadership** in fast-paced hospitality or retail.
- ** Commercial smarts** — you get the numbers and how to grow them.
- ** Team-first mindset** — you build people, not just processes.
- ** Systems-savvy** — venue ops, inventory, compliance? You’ve got it sorted.
- ** Great communicator** — clear, confident, and inspiring.
- ** Local thinker** — you understand the community and how to connect.

**Why Join Us?**:
At Burger Urge, you’re more than a number — you’re part of something bold.
- Clear career growth and development pathways
- Competitive salary & team perks
- Wellness programs (we even do healthy snacks)
- Staff discounts you’ll actually want
- A vibrant, supportive culture that’s hungry for impact

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