Part Time Call Centre Representative

1 week ago

Newcastle, Australia HAYS Full time

**Call Centre Representative - Part Time**
**Location**:Newcastle
**Rate**:$34.01 per hour plus Super
**Contract**:Starting 10th May, ongoing government contract
- Please note that the training for this role will be full-time. After training, the role will return to part-time hours. There is working from home available post training._

**Your new company**
Hays has partnered with a state government organisation to fill multiple roles in Newcastle. This well-known and supportive organisation is a household name, with sites across NSW. They value exceptional customer service above all.

**Your new role**
After completing training, your day-to-day responsibilities will include:

- Answering inbound calls, addressing queries and providing accurate information to clients
- Providing excellent customer service
- Using multiple government systems, entering data and navigating multiple screens
- Meeting KPIs

**What you'll need to succeed**
- Previous experience in a government or call centre role (highly desirable)
- Previous experience in customer service, administration or similar (essential)
- Excellent communication skills, able to 'smile through the phone'
- Tech-savvy, the ability to pick up systems quickly and navigate across multiple government programs

**What you'll get in return**
- Supportive team with ongoing training provided
- Ability to move into different teams and work ongoing with the government organisation
- Weekly pay, online timesheets
- Support from your Hays consultant

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2860222

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