Support Coordinator

2 weeks ago

Summer Hill, Australia Montessori Care Full time

**Role Title**:Support Coordinator

**Employment Time**:Permanent Full Time

**Location**: Head Office (Summer Hill) / travel required to on-site demands

**_ Montessori Care is looking for a diligent & passionate Support Coordinator to facilitate a fulfilling relationship between our participants and the benefits of their NDIS Plans_**

**About the Role**:
The Support Coordinator plays a vital role in assisting participants to understand, implement, and maximise the benefits of their NDIS plans. The role focuses on building capacity, connecting participants to supports and services, and ensuring each participant’s goals and aspirations are achieved.

The Support Coordinator is expected to promote client choice, independence, dignity, and fulfilment while maintaining strong professional relationships with participants, their families, and other stakeholders.

**Key Responsibilities**:

- Plan Implementation & Coordination _
- Assist participants to understand their NDIS plans and funding categories.
- Develop, document, and implement support coordination plans tailored to participants’ needs and goals.
- Connect participants with suitable service providers, mainstream supports, and community opportunities.
- Capacity Building & Advocacy _
- Build participants’ capacity to self-manage and make informed decisions.
- Provide guidance on navigating NDIS systems, reviews, and reporting requirements.
- Advocate for participants’ rights and preferences, ensuring their voices are central to decision-making.
- Collaboration & Stakeholder Management _
- Develop and maintain strong working relationships with participants, families, providers, and relevant community organisations.
- Coordinate with health professionals, allied health, and other supports to ensure holistic care.
- Support conflict resolution between participants and providers if issues arise.
- Compliance & Reporting _
- Ensure compliance with NDIS Practice Standards, Montessori Care policies, and other regulatory requirements.
- Monitor service delivery and provide feedback to ensure quality outcomes.
- Maintain accurate records, progress reports, risk assessments, and outcome tracking for each participant.
- Continuous Improvement _
- Identify innovative ways to improve service delivery and participant experience.
- Seek out best practice support strategies and share learnings with the wider team.

**About You**:

- Strong knowledge of the NDIS framework, funding categories, and compliance requirements.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- High-level organisational skills and attention to detail.
- Proficiency in using case management systems, Microsoft Office, and digital platforms.

**Company Overview**:
Montessori Care is dedicated to providing exceptional in-home aged care and disability support services to Australia's most vulnerable individuals, including the elderly and those living with disabilities. Emerging from the legacy of Montessori Academy, we harness the transformative principles of Montessori philosophy to cater to the unique needs of our clients, ensuring a person-centred approach that fosters independence, dignity, and overall well-being.

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