Experience Consultant

Be part of the pre-sales team for our flagship Bondi Westfield Club
- Provide world-class service and extraordinary experiences for members
- Free gym membership, complimentary PT sessions, discounts with retailers.

**Who are we?**

Virgin Active is a globally recognised brand with over 233 clubs in 8 countries and more than 1 million members. As part of the Virgin Group founded by Sir Richard Branson, Virgin Active disrupted the UK fitness industry in 1999 by creating large health clubs offering an unprecedented number of world-class health and fitness products and services all under one roof.

Virgin Active opened its first club in Australia on Sydney's Northern Beaches in 2008 and is now building an unparalleled collection of iconic locations in Sydney and Melbourne. A global industry leader for two decades, Virgin Active Australia continues to innovate by developing a more personalised gym, multi-boutique experience and mission to inspire more Aussies to live an active life.

Our groundbreaking flagship Social Wellness Club is set to open in May 2025, and will feature an 'all day concept' with a full state-of-the-art gym, group exercise classes, reformer pilates, cold plunge, sauna and spa. It will also feature the latest innovation and services, including recovery zones, sound bath, business lounge, co-working spaces, health food café, personal trainers, instructors, nutritionists and other health professionals.

**Your Gig**:
Reporting to the Experience Manager, you'll connect people to a club membership that empowers them to live happily ever active.
- In a nutshell: _
- You'll speak to prospects in the Bondi community about the club offering and understand their objectives, buying criteria and decision-making processes to form genuine and long-term relationships
- You'll provide heartfelt service and deliver the customer experience at each touchpoint including responding to queries about the classes available, supporting the booking process, taking payments and any other type of general query that ensures a seamless experience for prospects and members.
- You'll create a flawless experience for each new member by providing a non-intimidating sign-up process and a thorough set-up so they don't incur any bumps in their first attendance.
- You'll ensure all interactions are warm, queries are answered and feedback and complaints handled effectively.
- You'll ensure the break-up experience is seamless, helpful and consistent across all interactions
- You'll provide members with relevant solutions and recommendations to re-engage them and improve the overall volume of saves
- You'll stay on top of admin to ensure seamless administrative processes.

**All about you**:

- You're passionate about fitness, patient, level-headed and cool under pressure with relevant customer service, retail or hospitality experience.
- You get a kick out of hitting and exceeding targets.
- You're people focused. You enjoy learning about their needs and coming up with personalised and complete solutions.
- You're a team player. You love voicing ideas with your team mates. People can count on you to offer a helping hand. A+ for you.
- You're able to work full-time (38) hours on a rotating roster

**What we offer you**:

- A brand built on a human touch with a playful side.
- A culture that's all about changing people's lives for the better through wellness.
- Supportive and structured onboarding and induction program.
- Find balance with a free Virgin Active membership (and one for your buddy after 12 months).
- Special deals with our retail and service partners.
- Paid parental leave to spend time with your new little human.
- Confidential 24-hour support via our employee assistance program.
- Fun. Guaranteed