Project Delivery Consultant

**About us**

StarRez is a leading global provider of student housing and residential community management software, providing highly configurable, proprietary solutions to manage the student resident experience, occupancy, customer revenue cycle, conferences, and events, and more. Our team is committed to building software that positively impacts the lives of millions of residents each year, StarRez manages over 3 million beds and serves over 1,300 organizations today.

With a loyal and passionate customer base, StarRez is on a transformational journey serving some of the most prestigious organizations in the world including Harvard University, Stanford University, Yale, National University of Singapore, University of London, University of Canberra, Vail Ski Resorts (Staff Housing), iQ Student Accommodation (PBSA), Scape Living (PBSA and BTR).

It is an exciting time to be a "Starrezian" with growth being achieved through expanding our core business in addition to Mergers & Acquisitions, we are looking for Software Engineers to join our rapidly growing team

**Primary Objectives**
- To manage a variety of software implementation project activities. This will involve the end-to-end management and ownership of projects and individual tasks/phases under the direction of the Team Lead
- Deliver quality and best practice training on StarRez software solutions for new and existing customers
- To build and maintain strong relationships with customers
- Gather customer business requirements and design appropriate and feasible solutions
- To work effectively and closely with all StarRez teams to achieve project success

**Major Accountabilities**
- Successful management of multiple concurrent StarRez projects and related activities
- Prepare and conduct professional training and consulting sessions (Onsite and Remote)
- Work with customers and StarRez teams to design integration of StarRez software with other systems
- Perform project activities and provide expertise and project management to the project team
- Understand and interpret customer requirements and actual late record specification details
- Central stakeholder management between StarRez and the client
- Respond to internal and external requests in a timely and professional manner
- Liaise with all internal teams to ensure work is done within the scope and on schedule
- Create and maintain project schedules and project documentation
- Ensure that internal processes and systems are accurately kept up to date
- Regularly report to the team manager or project manager and escalate issues as required
- Represent the company at various industry events
- Travelling required (up to 30%)

**Competencies Required**

**Skills**
- Excellent written and verbal communication skills
- Self-motivated, disciplined, and able to work independently and as a part of a team
- Excellent attention to detail
- Ability to successfully build strong relationships with all stakeholders
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team-oriented environment
- Ability to prioritise tasks and set, manage, and meet deadlines
- Ability to provide resolution and/or escalation of customer concerns in a timely fashion
- Ability to understand how to communicate difficult/sensitive information tactfully both internally and externally
- Interest in effective technological solutions and a desire/ability to learn about a variety of technological concepts
- Detail oriented with an understanding of the importance of producing project documents
- Ability to think logically and analytically to provide solutions to a variety of challenges

**Knowledge and Experience**
- High level of proficiency in a variety of modern software solutions
- Sufficient technical aptitude to contribute and offer technology insight

**Reasons to join our team**:

- You will be part of a vibrant and supportive culture, with weekly team lunches.
- We have a fun committee (FABO) to organise our team bonding activities.
- We are a flexible and hybrid workplace.
- You will have access to professional development opportunities.
- You will receive real and meaningful mentorship to take your career to the next level.
- Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
- Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Even if you don't have all the above skills or experience, but you feel you have what it takes to succeed in the role, we would love to hear from you.