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Service Designer

2 weeks ago

Mulgrave, Australia Kmart Full time

**Brighter futures start here**

At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day. We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you.

**Join the team**
As a
**Service Designer** you will be a part of
**Kmart’s newly created Innovation Squad**, that will lead the development of new initiatives by building and creating ‘first of their kind’ technology in retail. This team will transform the way Kmart interacts with their customers in the future through the digitalization of stores.

**What you’ll be doing**

**As a Service Designer you’ll**
- Work cross functionally on projects directly related to improving how our stores operate
- Identify customer pain points and develop appropriate exploration process to create solutions
- Be responsible for the design, implementation or delivery of processes and programs
- Analysing potential project areas, testing new ideas and creating a solution
- Lead design and customer research actives to understand and communicate insights
- Build and maintain excellent working relationships across a range of stakeholders
- Have a pro-active approach to exploring new technologies that can be used during innovation projects

**To be successful in this role you’ll have**:

- Experience working collaboratively with partners and cross-functional team members
- Participation in design-led innovation projects using human centred design or design thinking methodology
- Demonstrated expertise in developing new products and/or services
- Experience working in physical and digital project environments
- Ability to explore and implement emerging technologies into the projects
- Familiarity with Figma, Mirror or similar tools
- A background in Retail or similar domains is desirable

**Perks and benefits we’ll offer you**:

- Flexible working - you’ll choose when and where you work.
- We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
- Great career opportunities across the broader Wesfarmers Group.
- We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
- Free onsite parking when you’re required to come into the office.
- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- Reflection room, space for prayer, meditation, or time for yourself.
- Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

**A place you can belong**

Excited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.

**We are a Circle Back Initiative Employer - we commit to respond to every applicant.