Customer Service Advisor
1 week ago
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.
**The Opportunity**:
This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer. This is a Permanent opportunity working Monday - Friday between 7:00am and 7:00pm.
**Why you want to work for our team**:
- Working within a custom designed modern building with free on
- site secure parking
- Work 2 days from her per week
- Supportive, fun and encouraging team earning above award wage
- Career progression making use of our extensive learning and development program.
- Discounts Hub with exclusive discounts across major Australian retailers
**Your key responsibilities will include**:
- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate problems logged by our customers.
- Accurately capture data and work to realistic KPI’s.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
**You will be required to**:
- 12 months experience working on a helpdesk/call centre - Preferred.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Attend 2 weeks on site paid training
If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
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