Automations Lead, Australia

**Eucalyptus** (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We've raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

We're looking for an Automations Lead to transform how we deliver healthcare services at Eucalyptus. You'll be responsible for scaling our Gen AI-powered automation initiatives across our clinical, support and health coaching services, working with cutting-edge technology to improve our patient experience and drive operational efficiency. This is a unique opportunity to shape the future of healthcare delivery in Australia.

This role reports into the Head of Patient Operations, working closely with:

- Our automations team, largely based in the Philippines
- Our service, product and engineering teams
- Leadership teams, including Managing Director
- Lorikeet AI (Based in Sydney).

**About the role (what you'll be doing)**:

- **Automation Roadmap Development**: Build and own the services automation roadmap by deeply understanding our patient experience, systems, and processes. You'll identify the highest-impact opportunities and set clear targets for automation success.
- **People Leadership & Capability Building**: Lead and develop a team of automation specialists, largely based in Manila, building their technical capabilities in automation while fostering a culture of continuous improvement and patient-first thinking.
- **Execution Excellence**: Develop and maintain our automation implementation playbook, ensuring we have robust processes for rolling out new automations and optimising existing ones through effective feedback loops.
- **Performance & Analytics**: Define, track, and improve our automation success metrics, using data to drive decision-making and demonstrate impact to stakeholders across the business.
- **Cross-functional Collaboration**: Partner with clinical teams, cross-border service teams, product, engineering, and our automation platform partner (Lorikeet) to ensure our automation initiatives align with business objectives and maintain our high standards of care.

**About you (Who we are looking for)**:

- 4+ years of relevant work experience in roles such as program management, operations leadership, product management, customer success, or technical implementation.
- Proven track record of breaking down complex problems into actionable milestones and communicating plans effectively to diverse stakeholders.
- Strong analytical mindset with experience in identifying automation opportunities and measuring impact.
- Hands-on experience with AI technologies, particularly in areas like prompt engineering and natural language processing.
- Project management expertise, including stakeholder management and leading distributed, cross-border teams.
- Experience working in healthcare or highly regulated industries is valuable but not required.

**Behaviours & Attitudes**:

- **Patient-first**: Possesses a self-starter and 'patient-first' mindset, highly motivated to reach the best clinical and experience outcomes for our patients
- **Ownership mindset**: You take ownership of company problems within and outside your scope. You are motivated by impact and by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients.
- **Calm, collected and adaptable**: You thrive in a fast-paced, scaleup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to to prioritise, manage multiple workstreams end to end and deliver growth results within a highly ambiguous environment
- **Focussed on development**: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You actively seek feedback, receive it gracefully, give it generously, including to senior leaders.
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