Service Delivery Manager

2 days ago

Homebush West, Australia Wormald Full time

**Brand - Wormald | Homebush West, NSW| Full Time**
- Outstanding opportunity to grow your management career
- Professional career development & ongoing support

**About the Company**

Wormald have been servicing, designing and installing fire protection systems since 1889 and are a leading provider of fire protection solutions with an excellent reputation and firmly established national iconic brand.

**About the Role**

An outstanding opportunity now exists for an experienced Branch Service Delivery Manager based in Homebush West. Supporting the NSW Management team, you will play a senior and pivotal role in ensuring optimum levels of customer service and service delivery administration support for our NSW Service operations.

This role will be responsible for:

- Leading the central Sydney Billing and Contracts Data Integrity team to ensure a high level of customer service, coordination and administration is delivered both internally and externally.
- Managing the daily functions and routines for all direct reports and team members providing detailed onsite supervision and mentoring.
- Ensuring the team deliver on KPI’s of branch critical tasks including incoming calls, service call billing, WIP review, correction of billing issues, resolution of debtor issues, complaint resolution and document control.
- Controlling complex billing (from tender pricing documents) for various strategic clients across multiple locations/buildings.
- Working closely with the local Regional General Manager and Regional Finance Manager to ensure monthly forecasted billing targets are achieved across all billing metrics and provide data analysis (as required) on “close the gap” actions. Present at local Leadership Meetings as an when required.
- Managing the Contract Data Integrity Team ensuring high-quality input and output of maintenance contract asset data, and associated variations. Oversee cyclical maintenance contract price reviews and uplifts.
- Developing and submitting reports as requested by the Service Department.
- Developing the Branch Service Delivery team in all aspects of service delivery operations, ensuring their knowledge and understanding of service delivery KPI’s, policies and procedures are up to date (generate new SOP’s, as required).
- Generating an informative and harmonious working relationship with all employees.
- Recognising and acknowledging consistent good and reliable performance. Conduct staff counselling and career performance reviews in an informative and constructive manner.
- Conducting and arranging regular team meetings to ensure smooth operation of the team and its output.
- Recruiting replacement or additional department personnel.

You will bring:

- Experience in delivery/administration ideally in a service-based business.
- Prior experience managing a large team.
- Prior experience in billing, service output and data analysis.
- Strong communication and interpersonal skills.
- Experience working within a senior management team.
- Proven ability to work well under pressure.
- Intermediate to advanced MS package experience.
- Experience working with a large ERP system, Pronto preferred.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply

September 2025

RR293

  • Service Delivery Manager

    7 days ago

    Homebush West NSW, Australia Wormald Full time $90,000 - $120,000 per year

    Brand – Wormald | Homebush West, NSW| Full TimeOutstanding opportunity to grow your management careerProfessional career development & ongoing supportAbout the CompanyWormald have been servicing, designing and installing fire protection systems since 1889 and are a leading provider of fire protection solutions with an excellent reputation and firmly...

  • Delivery Driver

    2 weeks ago

    Homebush, Australia Fresh Go Providore Full time

    Based in West Homebush - Full time position - Monday to Saturday 4 am - 10/11am We are looking for a friendly delivery driver to join our team. You will be working in a fast-paced environment involving packing and delivering orders to our customers all across NSW. Key Responsibilities and Essential Attributes - Exceptional customer service skills - Strong...

  • Delivery Driver

    6 days ago

    Homebush, Australia Fresh Go Providore Full time

    Based in West Homebush - Full time position - Monday to Saturday 4 am - 10/11am We are looking for a friendly delivery driver to join our team. You will be working in a fast-paced environment involving packing and delivering orders to our customers all across NSW. Key Responsibilities and Essential Attributes - Exceptional customer service skills - Strong...

  • Ndis Service Delivery Manager

    2 weeks ago

    West Melbourne, Australia Care I Wish Full time

    **About Us** **Care I Wish** is a registered NDIS provider that prides itself on its professional and diligent approach to giving support that is the best standard of service in the industry. We work with participants in formulating a goals approach strategy to their development, which is enshrined in their support plan. Our disability support workers aim...

  • Group Service Delivery Manager

    2 days ago

    West Hindmarsh, South, Australia Detmold Group Full time $180,000 - $250,000 per year

    Are you a strategic IT leader ready to make a global impact? We're seeking aGroup Service Delivery Managerto oversee the delivery of IT services across our international operations, ensuring alignment with business goals and exceptional customer experience.Though based inAustralia, this is atruly global role—you'll lead service delivery across Australia,...

  • Project Delivery Officer

    4 days ago

    Homebush, New South Wales, Australia Ausgrid Full time $136,000 - $200,000 per year

    Play a crucial part in PLUS ES' Electric Vehicle Charging Infrastructure (EVCI) PortfolioPermanent Full Time | Starting from $136, % SuperEnjoy a 9-day fortnight in support of work life balanceJoin us at our Homebush DepotAbout Ausgrid – we're wired for goodWe're the largest distributer of electricityon Australia's east coast, which means over two million...

  • Service Coordinator

    2 weeks ago

    Homebush West, Australia Wormald Full time

    **Brand - Wormald | Homebush West, NSW| Full Time** Wormald is seeking an experienced Service Coordinator (Portable Fire Equipment) to join our friendly and supportive team based in Homebush West. - **Competitive salary**: - **Join a friendly and supportive team**: - **Outstanding career opportunities with a national fire industry leader** **About...

  • Service Delivery Support Officer

    4 days ago

    West Ipswich, Australia Queensland Corrective Services Full time

    The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities. **In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and...

  • Service Development Manager

    7 days ago

    West Ipswich, Queensland, Australia West Moreton Hospital and Health Service Full time $100,000 - $140,000 per year

    About The RoleThe Service Development Manager PYDHS is the conduit that brings the strategic priorities, operational business and clinical elements of Prison and Youth Detention Health Services (PYDHS) together to ensure the provision of high quality patient care and achievement of agreed key performance indicators. This role supports the Senior Director...

  • Service Technician

    2 days ago

    Homebush West, Australia Scrap Metal Rockdale Full time $40,000 - $50,000 per year

    About the roleWe're seeking a technician with experience in electromechanical systems — ideally across automotive A/C and HVAC service equipment. The primary focus of this role is servicing and repairing refrigerant recovery machines in our Homebush West workshop. There is also a reclaim component, processing refrigerant for clients who bring gas into the...