Enrolment Specialist

We’re seeking a passionate and approachable Course Enrolment Specialist to provide expert advice to students on course enrolment and study planning. This key role involves working closely with students, academic staff, and various departments to ensure timely and accurate guidance on course structures, study plans, and award requirements.

You will assist in complex student queries, collaborate with studentHQ to enhance their course knowledge, and build strong relationships with academics to address student concerns. This role also offers opportunities for staff development and adapting to operational needs.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders.
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
- Demonstrated knowledge and understanding of VE, Higher Education and foundation administrative process and legislative requirements.
- Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment.

Please see the Position Description for the full list.

**Qualifications**
Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training
- **This position is open only to applicants who have work rights in Australia_

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘**apply**’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday 1 December 2024, at 11.00pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Science in Australia Gender Equity (SAGE) at Swinburne**
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful actions to foster long-lasting change and advance gender equity and diversity in STEMM.

**Aboriginal and Torres Strait Islander Applicants**

**Victoria’s Commitment to Action: Improving international student employment outcomes**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
LI-SW