Service Delivery Manager

5 days ago

Batemans Bay, Australia SEARMS Full time

About the role

This position is open to Aboriginal and Torres Strait Islander people only.

We are seeking a highly skilled and culturally competent Service Delivery Manager to oversee the management of Aboriginal Housing in Batemans Bay. The role reports to the Chief Services Officer and leads a team of 2 Team Leaders, 2 Housing Officers and a cohort of Cadets working and training towards their Cert IV in Community Housing.

**Responsibilities**:

- Oversee the accurate and timely management of housing services and community engagement.
- Provide coaching, support and supervision to the tenancy team
- Manage team performance, recruitment, training, induction and wellbeing
- Collaborate with internal and external stakeholders and ensure KPI’s are met
- Address escalated complaints and resolve housing disputes and conflicts
- Ensure the culturally safe delivery of tenancy and community engagement practices.
- Ensure compliance with the Residential Tenancy Act and other regulatory requirements governing housing operations.

Selection criteria
- Cert IV in Social Housing and/or or other relevant tertiary qualification or equivalent experience OR a 4 year degree with mínimal experience.
- An awareness of, or the ability to gain knowledge of the regulatory and compliance frameworks that SEARMS works within, particularly the Residential Tenancies Act and the NSW Civil and Administrative Tribunal.
- Demonstrated good standard of written and oral communication skills
- Demonstrated skill resolving conflict and disputes in a similar environment
- Demonstrated ability to produce quality work with strong attention to detail within defined deadlines
- In depth knowledge of Aboriginal culture, cultural safe communication
- Effective time management and organisational skills
- Commitment to the safety, wellbeing and continuous improvement of a team.
- Working with children check
- Police clearance to work with vulnerable members of the community
- Covid-19 vaccination
- Driver’s license
- Proof of Aboriginality

SEARMS offers a rewarding career in a growing and developing organisation where you have the opportunity to deliver community outcomes. As a registered charity, employees enjoy salary packaging benefits that reduce your tax and increase your take home pay.

PBA2

Profession: #CEO_and_Senior_Management, #Client_Services, #Community_Services, #Management, #Operations_Management

Sector: #Community_Development, #Families, #Homelessness_and_Affordable_Housing, #Indigenous

  • Service Delivery Manager

    4 days ago

    Batemans Bay, New South Wales, Australia Searms Full time

    About the roleThis position is open to Aboriginal and Torres Strait Islander people only.We are seeking a highly skilled and culturally competent Service Delivery Manager to oversee the management of Aboriginal Housing in Batemans Bay. The role reports to the Chief Services Officer and leads a team of 2 Team Leaders, 2 Housing Officers and a cohort of Cadets...

  • Services Delivery Manager

    2 weeks ago

    Batemans Bay, Australia Bloom HR Full time

    **The Organisation** SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra. SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee...

  • Service Delivery Specialist

    4 days ago

    Batemans Bay, New South Wales, Australia beBeeDelivery Full time $80,000 - $100,000

    About the roleWe are seeking a highly skilled Service Delivery Professional to oversee the management of Aboriginal Housing in Batemans Bay.**Key Responsibilities:**Oversee the accurate and timely delivery of housing services and community engagement.Provide coaching, support and supervision to the tenancy team members.Manage team performance, recruitment,...

  • Delivery Driver

    3 days ago

    Batemans Bay, New South Wales, Australia beBeeCustomer Service Full time $60,000 - $90,000

    Warehouse Storeperson Job Opportunity We are seeking a passionate and customer service-focused individual to join our warehouse team in delivering great service to customers. About the Role: This is an exciting opportunity to work in a dynamic environment where you will be responsible for the dispatching and receiving of orders, liaising with customers, and...

  • Safe Delivery Services Required

    4 days ago

    Batemans Bay, New South Wales, Australia beBeeAvailability Full time $36,360 - $44,900

    Job OpportunityWe are seeking a highly skilled Freight Courier to assume key responsibilities within our logistics operations. As a vital member of our delivery team, you will be accountable for transporting products to customers in a timely and safe manner.About YouYou hold a valid Australian Driver's Licence or Green probationary license with an...

  • Service Delivery Leader

    4 days ago

    Batemans Bay, New South Wales, Australia beBeeCustomer Full time $93,115 - $124,987

    Job Summary:The Customer Service Manager is a pivotal role in marketing LPG to a satisfied and growing customer base. You will lead a successful team, driving profitable growth while ensuring operational efficiency and safety.About the Role:Lead a high-performing team in achieving sales, service charges, and customer growth targetsDevelop and execute annual...

  • Support Services Manager

    4 days ago

    Batemans Bay, New South Wales, Australia Searms Full time

    About the roleThis new position is an identified position open to Aboriginal and Torres Strait Islander people only.The Specialist Housing Services Manager reports to the Chief Services Officer and is responsible for leading the development of SEARMS first Aboriginal Women's and Children's Domestic and Family Violence Crisis accommodation...

  • Delivery Driver

    4 days ago

    Batemans Bay, Australia Bains Logistics Aust Pty Ltd Full time

    A Delivery Driver role is an opportunity to directly interact with customers. You can combine your people skills with time management to make sure you deliver the orders on time, and the smiles too. **About you and your skills** - An unrestricted Australian Drivers Licence or Green probationary license and safe driving record (you’ll need to consent to...

  • Support Services Manager

    4 days ago

    Batemans Bay, New South Wales, Australia Bloom Hr Full time

    **The Organisation**SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra.SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee the...

  • Support Services Manager

    4 days ago

    Batemans Bay, New South Wales, Australia Bloom Hr Full time

    **The Organisation**SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra.SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee the...