Pre-analytical Operational Services Officer Ops1/2

**Job no**: 912933
**Work type**: Full time
**Location**: Adelaide Metro Northern
**Categories**: Pathology

**Central Adelaide Local Health Network**
- **Statewide - SA Pathology - Modbury 5092**:

- **Salary OPS1 $30,171 - $55,500 (pro-rata) + Superannuation & Salary Sacrifice Benefits**:

- **Salary OPS2 $58,709 - $63,154 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits**:

- **Full time, temporary up to 2 October 2026**

**About the role**

Operational Services Officer Level 1

As a Pre-Analytical Operational Services Officer, you will play a vital role in supporting patient care by delivering high-quality customer service and ensuring specimens are collected, prepared, and managed accurately and efficiently. Working as part of a supportive multidisciplinary team, you will be responsible for phlebotomy, specimen collection and handling, accurate data entry into laboratory information systems, and assisting with the storage and transport of specimens under defined conditions. With close direction and ongoing training provided, this role offers an excellent opportunity to build your skills and contribute to timely diagnosis and treatment for patients.

Operational Services Officer Level 2

As a Pre-Analytical Operational Services Officer, you will contribute to the efficient and effective operation of the Pre-Analytical Services team by providing high-quality customer service and patient care across phlebotomy, specimen collection, and specimen management. You will be responsible for ensuring specimens are accurately prepared, stored, and transported under defined conditions, while maintaining precise data entry into laboratory information systems to support timely diagnosis and treatment. This role requires you to handle both internal and external customer enquiries professionally, manage workflows effectively, and play a key part in delivering quality outcomes within a dynamic healthcare environment.

**About You**

You are a motivated and reliable team player with excellent communication skills and a strong customer service focus. With accuracy and attention to detail, you’ll contribute to the effective delivery of pre-analytical services, ensuring high-quality specimen collection, preparation, and data entry to support patient diagnosis and treatment. You bring sound computer literacy, a commitment to confidentiality, and the ability to prioritise and adapt in a busy healthcare environment. While prior experience in pathology or hospital specimen collection is highly regarded (and essential for OPS2), enthusiasm to learn, reliability, and a proactive approach are equally valued.

Key requirements:

- Excellent communication and customer service skills to support patients and staff
- Ability to work effectively in a team, prioritise tasks, and maintain accuracy
- Demonstrated reliability, sound computer literacy, and commitment to confidentiality
- Experience in pathology/hospital specimen collection and LIS/NATA knowledge (desirable/required for OPS2)

**About us**
- Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need._

**What we offer**
- **Salary Benefits**: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
- **Annual Leave**: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
- **Health and Fitness Benefits**:Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
- **Employee Assistance Program**: Confidential counselling and support services for you and your family via our Employee Assistance Program.

**Diversity and inclusion**:
Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

**Application Information**:

- Please refer to the role description for essential educational/vocational qualifications that may be required.
- SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Job ref: 912933**

**Enquiries to**:

- Margaret Easson, NALHN Site Manager
- Phone: 0405115578

**Application Closing Date**

11:55 pm Sunday 14 September 2025

**Attachments*