Process Improvement Manager Bring Fresh Thinking to How We Work
2 days ago
**Work options**: Hybrid **About the Role**: We’re on the hunt for a **Process Improvement Manager** who can bring clarity to complexity and lead high-impact initiatives that align with our group’s strategic goals. This is more than a "process role" - it's about redesigning the way we operate, influencing at the highest levels, and embedding lasting improvements across our business. **What You’ll Be Doing** - ** Lead Game-Changing Initiatives -**Work directly with Executive, senior leadership, and SMEs to identify, design, and embed new operating models that drive group-wide transformation. - ** Turn Ambiguity into Action -**Distil complex, high-level problems into clear, structured, and value-driven solutions. - ** Reimagine the Way We Work -**Map and improve processes with a sharp focus on customer experience, using data, insight, and design thinking. - **Influence at the Top -**Build strong relationships, gain buy-in, and shape decision-making by facilitating conversations and presenting with impact. **What You Bring to the Table** - ** Proven Expertise -**5+ years in strategic, continuous improvement, or operational redesign. - ** Design and Delivery Know-How -**Strong experience in operational design and turning strategy into reality. - ** Automation with a Purpose -**You understand that automation should enhance good processes, not hide broken ones. - ** Problem-Solving Under Pressure -**Comfortable working with ambiguity, limited information, and the freedom to shape your own path. - ** Senior Stakeholder Savvy -**Confident engaging with and influencing GMs, SLT, and ELT, even on complex or sensitive topics. - ** Cross-Functional Change Agent -**Hands-on experience leading high-impact, cross-functional change beyond traditional tech or IT domains. **Bonus Points If You Have** - Consulting experience (especially from a strategic or operations-focused business) - Background in retail or FMCG - Exposure to back-office/shared services - Lean Six Sigma, Agile, Design Thinking or Service Design experience - Power BI, Excel (advanced), and data-driven decision-making skills **Why Join Us?** - ** Redesign the Engine, Not Just Tune It** - Influence how the entire organisation operates, not just tweak existing processes. - ** Make a Real-World Impact** - Deliver initiatives that truly improve the lives of our customers and our teams. - ** Work Shoulder-to-Shoulder with Leaders** - Collaborate closely with senior leadership to drive measurable and meaningful change. - ** Thrive in a Culture That Backs Bold Thinking** - Join a team that celebrates autonomy, fresh ideas, and innovative ways of working. **_ Our Culture of Inclusion: _**_Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience._
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Strathpine, Australia Super Retail Group Full timeWhat You’ll Do - Lead Game-Changing Initiatives – Partner with executives, senior leaders, and SMEs to design and embed new operating models that drive group-wide transformation. - Turn Ambiguity into Action – Break down big, complex challenges into clear, structured, value-driven solutions. - Reimagine the Way We Work – Redesign processes with a...
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