Case Management Specialist

2 days ago

Newcastle, Australia EML Full time

**Case Management Specialist**:
NSW - Newcastle Workers Compensation Full Time

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We look for many different skills sets, backgrounds and capabilities that help enhance and carve our culture.

We are committed to building an inclusive and collaborative workplace where authenticity is at the forefront of what we do. At EML we like to ensure everyone feels valued where we show respect, integrity and honesty.

**Whether you’re in the office or working from home, **EML provides career opportunities and great employee benefits, including**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program including Iconic, rebel sports and Woolworths
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

**THE OPPORTUNITY**

We are seeking case managers to join our diverse Sydney based team, who come from a fast-paced large retailer. This is the perfect opportunity to step away from the shop floor and utilise your customer service skills within a corporate environment, whilst having deep meaning.

As one of our dedicated case managers you will help injured workers get their lives back. You will liaise with a variety of different stakeholders including allied health professionals, our employers, and the injured party. This is a fast-paced role where no two days are the same. Our case managers play an integral role here at EML and you really have the chance to make a difference in other people’s lives.

This will be a **permanent** position commencing as soon as possible based in the Sydney office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Answer new inquiries and gather evidence about claims
- Reassure, assist and help customers with empathy
- Manage difficult conversations and take ownership of your own portfolio of claims
- Liaise with a variety of different stakeholders with ease
- Work in a supportive team environment to get the best outcomes possible for our customers

**ABOUT YOU**
- You will have positive attitude and keen desire to learn new software, systems, and processes
- You will enjoy being part of a dynamic team culture and have a positive approach
- You will enjoy working in a fast-paced dynamic environment
- Ability to confidently engage with stakeholders at different levels
- Have an empathetic and compassionate approach to your customers
- You will have sound ability to facilitate high levels of administration

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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