Design Researche

2 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the role**

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

Our Customer Experience and Technology (CXT) team within our eCommerce function is significantly growing as we continue to invest in delivering the best digital shopping experience for our Customers. Our Digital Experience team is now seeking a Design Researcher to join their growing team.

**About the role**

As a Design Researcher you will be involved in creating leading digital experiences for the Coles Group platforms, delivering compelling, consistent and accessible experiences for B2C/B2B customers.

**You will**
- Deliver a customer-led approach to product teams by championing the user through all conversations and projects
- Align output to the Coles Customer Experience Strategy, Business Strategy, and Digital Strategy
- Work closely with business unit stakeholders and technology delivery to ensure experiences are desirable, feasible and viable
- Drive a culture of collaboration with research, design, product and engineering teams and external agencies
- Support Managers to build up the research capability and toolkits within the wider Design and Digital Experience team

**You'll need**
- Experience as a Design Researcher or similar, with skills such as user testing, problem framing, qualative and quantative research methods
- Experience supporting digital channels for large, complex organisations requiring stakeholder management
- Experience communicating and rationalising feedback and decisions alongside feasibility
- Skilled in translating business process and customer behaviours/insights into simple and articulate concepts
- Experience working in a digital-first organisation with a strong customer-centric focus
- Highly collaborative style, able to engage with a diverse range of stakeholders
- Demonstrated experience in Human Centred Thinking

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

**Safer together**:
Job ID: 58237

Employment Type: Full time

LI-ECOM1 #LI-HYBRID

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