Receptionist
2 days ago
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our client is seeking to engage a Receptionist on a Permanent, Full Time position.
**Position Overview**
**Main Duties**
- Customer Service - The Receptionist will have a strong focus on high level customer service, going above and beyond to ensure all internal and external stakeholders are experiencing a professional, presentable and approachable front of house and while encompassing the "here to help" business motto.
- Phone system - The Receptionist will ensure all calls are answered professionally, efficiently and delivered effectively to the relevant receiver. All calls should be answered with the assurance that the caller is given as much information as possible without being transferred to multiple contacts. The Receptionist must have a cool and calm manner to be able to handle multiple calls at once.
- Calendar access / appointments - Accessing internal resource calendars and staff calendars to assist with the coordination of internal meetings and external bookings including but not limited to staff calendars, internal and external meeting rooms, conferencing and precinct facilities. The Receptionist will assist with servicing the front of house meeting rooms to ensure the presentation of these meeting rooms are kept to a high standard at all times.
- Reception lunch relief - Ensure the lunch relief staff and any other appropriate stake holder is kept up to date with any changes made to the processes on reception and making the updates to the reception manual accordingly. This also includes managing the reception relief roster, training new staff that are added to the relief roster and coordinating relief for any other absences on reception.
- Visitor Passes - Issuing, recording and collecting visitor passes to external stakeholders who are temporarily in the business, unescorted. The Receptionist is responsible for showing due diligence when issuing passes and for ensuring passes are returned and accounted for within the agreed timeframe.
- Mail and Deliveries -The Receptionist will ensure that mail is opened, sorted and distributed to office personnel as early as possible (prior to lunch) and on the same day of delivery and outgoing mail is to be accounted for and recorded prior to the afternoon collection.
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