Receptionist

2 days ago

Canberra, Australia Ainslie Group Full time

The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 150 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with three accolades by Clubs ACT for _Sustainability and Environment_, _Heart of the Community_, and _Contribution to Sport, Community Development and Wellbeing_.

We are continually seeking enthusiastic and dedicated Customer Service professionals, eager to join our diverse team. Our members and guests are our key focus and we strive to meet and exceed their expectations at all times.

**COME AND JOIN** the innovative, fun and lively group of people that make up what is the very reputable Ainslie Group
- Receptionist

We are currently seeking an outgoing and warm person to make an impact as a full-time Receptionist at the Gungahlin Lakes Golf and Community Club, representing the Ainslie Group as the first point of contact for our members and guests.

**Objectives**

**Key Responsibilities**
- Greet all guests that enter the Club in a polite, friendly and professional manner.
- Ensure all patrons are current members and/or facilitate appropriate sign-in for guests in accordance with Club Policy and Legislation.
- Enforce Dress Regulations will all patrons in accordance with Club Policy and the Anti-Discrimination Act.
- Enforce all security, RSA, RCG and other patron-related policies and procedures, including refusal of entry.
- Maintains appropriate awareness of KYC and enforces/reports self-exclusion entry attempts to Gaming Coordinator.
- Provide accurate information for self-exclusion readmittance.
- Accurate cash handling and dispense, alongside appropriate record keeping for gambling harm purposes.
- Manage all incoming calls and general patron enquiries appropriately, in accordance with Club policies and procedures.
- Assist with general administration and data entry tasks, as directed by Management
- Perform various cleaning duties of common areas such as foyer and reception
- Maintain personal presentation to the highest standard
- Any other duties as listed in the PD for the role, or as directed by Management

**Receptionist Position Requirements**
- Maintains a positive and professional attitude at all times
- High-level verbal communication skills, with the ability to build rapport with a diverse range of stakeholders
- Ability to receive and act on constructive feedback
- General IT knowledge to facilitate computer systems use
- A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences
- Valid RSA, RCG, and Police Clearance
- Immaculate grooming and hygiene standards

**Additional Employee Benefits**
- Employee assistance program
- Opportunities for career progression across a wide range of specialisations
- Training and development opportunities
- Supportive team environment
- Discounted food and coffee on rostered workdays
- Free parking
- Additional club benefits

**APPLICATIONS**:
If you feel you have the skill set to take on this role within one of Canberra’s leading club groups, please submit your resume, stating relevant experience, on the Seek portal.

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