Digital Product Manager

**Why work for us** We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses. Take a look here what it's like to work at Tyro **Your Mission**: As Product Manager for the Digital team you will be responsible for driving impactful initiatives within the Digital team as we pursue our strategy for delivery innovative experiences for our merchants, building a digital sales capability and self-servicing capabilities. Using your product roadmap, you will guide and provide strategic direction to the Digital delivery team(s) to develop an exceptional customer experience across Tyro’s Digital Channels - our digital onboarding platforms and the capabilities & tools that our staff use to service our customers (e.g. Salesforce). You will be a key contact to receive and manage Digital related requests from the organisation to work with the Digital team to recommend improvements and new features, develop the roadmap, define epics and user stories, drive to completion with delivery teams. You will be reporting to the Head of Digital & Platform and work alongside Designers, Product Managers and Engineers. **Main Activities**: - Collaborate with the organisation including Product, Sales & Marketing, Customer Service, Risk, Delivery Leads and Engineering to: - develop and champion the vision, strategy and roadmap of the capabilities our staff will use - receive, manage and prioritise improvements - maintain the Digital roadmap and manage requests into the delivery teams - update on delivery status - assist with digital related initiatives - Work with Designers, Researchers, analyse data, interview customers and use customer feedback loops to proactively identify customer needs and make recommendations for continuous improvement to the Digital experience for our staff and merchants. - Research and monitor competitor activities and market trends related to your Channel to ensure you have understanding of evolving customer needs - Report on performance and customer satisfaction through agreed KPIs and key metrics, and work with other product managers to ensure Tyro is achieving its customer and financial goals - Actively seek feedback and evaluation from stakeholders to improve Channel Management practice **Experience/Skills**: - Minimum +5 years in Product Management role or equivalent - Salesforce experience **Perks & Benefits** - We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more **Our Story** - Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider - Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With **10 industry firsts** to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. **Values** **Wow the Customer**: - We love our customers and we want them to love us too. **Be Good**: - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard. **Commit to Greatness** - We think big, move fast and dare to be different. We're always asking "what's next?" **Stay Hungry** - We ooze passion and determination and we play as a team to win. **Privacy and Submitting your Application** - Privacy Policy_ - (_ - ) and _ - Privacy Statement & Consent for Job Applicants_ - (_ - ) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies._ - Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not on