Service Desk Support Officer

Location: Melbourne | CBD

Job type: Full time / 12 Months

Organisation: Department of Justice and Community Safety

**Salary**: $72,751 - $88,336

Occupation: IT and Telecommunications

Reference: VG/DJ3059_AUG

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- ** Exciting opportunity for a Service Desk Support Officer within Technology Solutions**:

- **Fixed term role available for a period of 12 months**:

- **Attractive VPS 3 salary between ($72,751 - $88,336) plus superannuation**

**What does the business unit do?**

The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.

Data, Digital and Insights (DDI) focuses on meeting the departments data and digital needs by providing responsive and sustainable services focused on supporting departmental outcomes. The specialist groups within DDI consist of Technology Solutions and Evidence and Insights.

Technology Solutions explores and employs modern technology to enable the department's business to function via the use of modern, appropriate platforms, products and services.

Evidence and Insights is responsible for providing end-to-end evidence-based policy support to the Department of Justice and Community Safety, and the reporting of data and research to the Victorian public through the Crime Statistics Agency and the National Coronial Information System.

**What will the role do?**

The Support Officer provides support for basic incident resolution and requests reported to the service desk. Responsibilities include:

- Collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.

**What skills should a Service Desk Support Officer have?**
- Experience in using a service management system.
- Sound spreadsheet and word processing skills.
- Highly developed customer service skills.
- Demonstrated ability to be able to work collaboratively with a range of stakeholders.
- Experience in request fulfilment and administration or similar with a Government Department.

To learn more about the type of skills you will need to thrive in this role, please read the position description.

**What's in it for you?**

You will be working for the Department of Justice and Community Safety, which is one arm of the Victorian State Government, a recognised top employer of choice nationally. All our staff work to the vision of a safe, just, innovative and thriving Victoria.

There are many advantages in working for the department, including:

- **A fair salary**- enjoy great work conditions and salary sacrificing options.
- **Transparent performance framework**- approach your work with confidence in how you're tracking, working to professional development plans agreed on by you and your manager.
- **Generous leave entitlements**- provisions for many forms of leave; including personal, parental, carers, study, cultural, compassionate, and sick leave.
- **Employee Assistance Program support** - you are encouraged to use this short-term, confidential counselling service if you're experiencing emotional stress, relationship problems, conflict with others or personal issues. It is also available for financial counselling and retirement planning.

We want to make sure all Victorians feel represented by the department's work. One of the ways we do this is by recruiting a diverse workforce - we welcome people of any gender, age, religion, sexual orientation, disability and cultural background. We are also committed to the Victorian Government's promise to increase the number of veterans working in the public sector.

We're proud of our individual differences. We're proud of the many languages we speak and the stories we can share with each other. We hope you will share your story too.

**Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.**

**If this sounds like a compelling job that you believe your skills would be a great match for, please APPLY NOW.