Account Manager Starcom

**Job Description**:
As the Human Experience Company, Starcom harnesses the power of media to bridge the tension between what people want and brands need.

We believe the alchemy of people and technology create experiences people love and actions brands need. Our people are empowered by technology and they use it to reinvent, navigating brand offerings in the way they want. They are carving their own desire lines through traditional consumer categories.

**What we can offer you**:

- An inclusive and fun workplace where the alchemy of people and technology creates experiences people love and actions brands needs.
- The opportunity to experience another world, learn a skill or do something you are passionate about outside of media through our annual Human Experience Day.
- Flexible working - the ability to mould the way you want to work to fit your lifestyle.
- A constantly evolving and personalised Learning and Development programme tailored to the training you need to drive your career development.
- Local and Global Mobility - transferring to any agency within Publicis Groupe in Australia and internationally.
- An onboarding program that commences from the point of you accepting our offer and shares everything that you need to know about Starcom and sets you up to achieve success throughout your first 6 months.
- Progressive parental leave initiatives.
- Wellbeing initiatives that support your ‘Wholeself’ - mental health initiatives which include a Publicis wide shut down in October each year to mark World Mental Health Day. We also have massages, flu shots, free breakfast and fruit and access to our Employee Assistance Program.

**About the opportunity**:
Starcom in Sydney has an opening for an experienced Client Manager/Account Manager, or a Senior Account Executive ready to step up, to join the agency In your role as part of the Planning and Activation team, you will be responsible for planning output, client service management, as well team mentorship including a direct report. You will project manage all relevant craft specialists in the creation of client work, and support collaboration across the agency to ensure strong client relationships on a day-to-day basis. As a valued member of the team, you are responsible for driving and enhancing our agency's culture of _Never Standing Still._

You will work on a diverse portfolio of clients including a global innovator in eye care who is firmly purpose-driven, as well as a leading brand within the travel category. You will be a trusted client partner, deliver effective cross-channel media plans & solutions, and work beyond traditional media, with efforts expanding into integrated ideas, partnerships and advanced digital channels.

Of course, we do require a specific skillset with strong knowledge across all media channels however, what is equally just as important is we hire someone:

- Who has a genuine passion and curiosity for media
- With an adaptive and growth mindset
- Ready to take their media knowledge to the next level

**Key Outputs**:

- Supports client leads to deliver innovative and creative solutions to client briefs
- Works collaboratively across Starcom and across network as needed - uses good knowledge of products and services to drive business value for clients and Starcom.
- Executes solutions through the communications planning process
- Collaborates with the HX Partnership to deliver implementation planning excellence
- Project manages client plans to ensure accuracy and budget
- Builds strong client relationship as a trusted member of the agency village
- Oversee the financial management including invoicing and payments process in line with contractual terms agreed
- Champions operational excellence across all campaign and project delivery
- Manages the team including focusing on providing opportunities for them to deliver on individual personal growth plans
- Manages the overall delivery of campaign across all craft disciplines
- Presents regularly both internally and to clients
- Overseas output from the team, providing quality control on any documents produced
- Understands the trading implications of planning decisions made to ensure Starcom and client objectives are delivered
- Understands and ensures that each team member fully understands and can deliver against client key performance indicators/targets
- Supports the Client Lead to ensure client and agency priorities are filtered through to the team

**Skills and experience**:

- 2 - 4 years’ experience in the media industry
- Planning knowledge across both digital and offline mediums, as well as proficient use of the relevant planning systems and tools
- Strong service ethic towards client servicing
- Capability using various media and industry tools including eTam, eRam, AQX, Asteroid, Roy Morgan, Facebook Business Manager, Google Campaign Manager OR DV360
- In-depth knowledge of the media marketplace and be able to identify opportunities that can benefit our client