Account Manager

**Overview**
The Account Manager will serve as the primary point of contact for clients, ensuring their digital marketing needs are met and oversee the delivery of all campaigns. This role focuses on building and nurturing internal and external client relationships, and to create media strategy and implementation recommendations across all media for their clients. The Account Manager is responsible for monitoring campaign performance, providing data-driven insights, and identifying opportunities to optimize and expand accounts. You'll be working within the digital space and preferably be interested in how data is used to drive real-time relationships with users/audiences. You'll be curious about how incremental growth is changing the face of the digital market and are open to challenging the current status around attribution models. Success in this role requires strong communication skills, digital marketing expertise, and a proactive approach to client satisfaction and retention.

**Responsibilities and duties**:

- Develop, and maintain relationships with agency and clients - managing both APEX and agency expectations, resolving campaign issues (creative, pixels), creative updates, insights, ongoing campaign management
- Oversee new campaign launches - including coordinating with Media Delivery, ensuring campaign is set up correctly and launched on time
- Manage creative process when needed, ensuring creative execution is delivered on time and meets clients' expectations
- Requesting campaign launch actions with agency/clients; pixels, tracking, etc
- Resolve campaign launch issues; pixel/tag issues, reporting complications, approval tickets for tracking etc
- Pull and collate accurate campaign insights and weekly reports for agency teams - coordinate with analytics and delivery team
- Work successfully alongside the Audience Media team, located across APAC
- Admin; updating salesforce, and finance queries to ensure timely billing and revenue recognition
- Generate market-relevant collateral (case studies, one-pagers, market insights)

**Work Experience and skills**:

- 3 years account management/agency experience
- Extensive experience in Adtech, Martech, SAAS
- Experience of Digital Media, Retargeting, Direct marketing/CRM preferred
- Strong media understanding including an understanding and experience in using the full suite of media planning and measurement tools

**Behavioural Traits**:

- Stakeholder management - Ability to partner with internal and external stakeholders and build relationships founded on trust and product knowledge
- Customer Service - Ability to provide professional, timely, accurate responses with care
- Work with honesty, integrity, and authenticity to gain confidence and trust with stakeholders
- Strive for business success - highly motivated to achieve stretch goals to help deliver on company goals- **Act with integrity**. We are transparent and have the courage to do the right thing.
- **Work together to win together**. We believe collaboration is the catalyst that unlocks our full potential.
- **Innovate with purpose**. We shape the market with big ideas that drive big outcomes.
- **Respect all voices**. We embrace differences and foster a culture of connection and belonging.
- **Empower with accountability**. We trust each other to own and deliver on common goals.

**Key Stakeholder**:

- Working in collaboration with:

- Client Service Team
- Product Team
- Engineering Team

**Additional Information**
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
- **Act with integrity.** We are transparent and have the courage to do the right thing.
- **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential.
- **Innovate with purpose.** We shape the market with big ideas that drive big outcomes.
- **Respect all voices.** We embrace differences and foster a culture of connection and belonging.
- **Empower with accountability.** We trust each other to own and deliver on common goal