Field Service Technician

2 weeks ago

Brisbane, Australia Winson Group Full time

About insignia:
insignia is a leading Australian-owned label manufacturer and distributor of industrial labelling and coding equipment. We operate in a B2B environment partnering with top tier Fast Moving Consumer Goods (FCMG) providers throughout Australia. An award-winning company, with a result driven focus we have multiple production and warehousing facilities across the country, supported by national sales and technical service offices.

What makes working at insignia special? As a start, we are passionate about our vision - Helping Australia Compete - and we’ve been successfully doing so for over 50 years.

Our people tell us that at Winson, they get the best of both worlds; our established position and size mean you’ll get ‘big business’ structure, support and progression, without giving up the opportunities for ownership, direct impact, trusted relationships and a truly great culture.

About the role:
Our Technical Service team is seeking an experienced Field Service Technician to support and service repairs on customer hardware and software. The role will be based in Brisbane with opportunities to travel throughout Queensland and support our customers.

As a Field Service Technician, you will be involved in new project installations, customer preventative maintenance programs and prioritised breakdown support. You will be required to accurately troubleshoot equipment issues and provide customer solutions, focusing on equipment maintenance and reliability. In this role you will be the face of insignia, and will offer our customers service that is second to none. You will deliver an excellent customer experience and go the extra mile to deliver customer satisfaction.

You will be required to perform occasional work outside of business hours and have the ability to undertake some travel within the state.

For more information, please view the Position Description.

About you:
You are a technically competent individual with good mechanical aptitude, and pride yourself on quality service and building excellent customer relationships.

You will also have:
Ability to work Saturdays as needed

Capacity to travel for work including overnight stays

Excellent Customer-first attitude

Ability to be work autonomously

Excellent communication, presentation, and time management skills

Be able to prioritise tasks to meet both the business and customer’s needs

Well-developed technical problem solving and fault-finding skills

Proven ability to work effectively under pressure

Previous experience in a similar Technician role, with exposure or experience in a Fast-Moving Consumer Goods company

Experience working with printing, labeling and coding equipment (preferred)

Current open motor vehicle license

Electronics or Mechanical trade qualification (highly regarded)

Additional Employee Benefits:
Onsite parking included

Monthly staff BBQ and morning teas and social club with various events throughout the year

Learning & development opportunities

Employee assistance program, including assistance in legal matters, financial challenges and dietary solutions

Need to visit the Physio?? We have one onsite

Exceptional engagement survey results with employee tenure averaging 7.5 years’ of service

If you are excited by our culture and motivated to contribute to Winson Group’s success we want to hear from you

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