Operational Services Manager

1 week ago

Melbourne, Australia Parliament of Victoria Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Parliament of Victoria

**Salary**: $91,418 - $103,725

Occupation: Administration/Secretarial

Reference: VG/DEPUSHER

At the Department of the Legislative Council, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.

**Operational Services Manager (Deputy Usher of the Black Rod)**
**Usher of the Black Rod Office**
**Department of the Legislative Council**

***About the role**
Are you a seasoned leader with experience managing complex operations and delivering exceptional client-centred services? Join us as the Operational Services Manager (Deputy Usher of the Black Rod) and play a pivotal role in the day-to-day functioning of a key parliamentary office, the Usher of the Black Rod Office.

This is a unique opportunity to lead, develop and motivate a small team, while providing crucial support to Members of both Houses of Parliament. You'll thrive in a dynamic environment where organisational and interpersonal skills and adaptability are essential.

In this role you will:

- Lead, manage, and develop a small team, ensuring the highest standard of service delivery.
- Implement and oversee a demand-based operating model, featuring multiskilling and flexibility, to meet client evolving needs.
- Oversee visitor management services, facilitating booking and set-up of meeting rooms, supporting facilities requests, and in-chamber assistance during parliamentary sittings.
- Represent your manager (the Usher of the Black Rod) in various capacities, nurturing strong, collaborative relationships across departments.

In order to meet operational needs, this role is required to work principally from Parliament House.

**About you**

To succeed in the role:

- You will have a proven track record of leading teams in contexts that demand flexibility, adaptability, and a client-centred approach.
- Your commitment to a high standard of service delivery, coupled with multitasking and organisational skills, allows you to juggle various responsibilities.
- Your exceptional interpersonal, communication, and negotiation skills enable you to engage effectively with diverse staff, stakeholders, and senior levels while maintaining a high level of discretion.
- You possess a solid understanding of Parliamentary Chamber operations and the legislative process, or you're prepared to learn.

**Why join us?**

Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with us, visit our website.

**How to apply**

**The process from here**

**Accessibility**

**COVID-19 compliance

  • Territory Manager

    1 day ago

    Melbourne, Australia Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Western Melbourne/Victoria region Full Time Permanent This role will include a fully maintained tool of trade, phone and tablet. **THE OPPORTUNITY** Join our team and take your sales career to new heights! We are looking for a self-motivated and results-oriented individual who thrives in a fast-paced environment. As a...

  • Territory Manager

    4 days ago

    Melbourne, Australia Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Western Melbourne/Victoria region Full Time Permanent This role will include a fully maintained tool of trade, phone and tablet. **THE OPPORTUNITY** Join our team and take your sales career to new heights! We are looking for a self-motivated and results-oriented individual who thrives in a fast-paced environment. As a...

  • Operations Manager

    1 week ago

    Melbourne, Australia Challenger Services Group Full time

    **Why Join Challenger Services Group?** - ** Attractive Salary**: $90K-$100K + super + company car + performance incentives - ** Full-Time Stability**: Enjoy the security of a permanent role with a national industry leader - ** Career Growth**: Be recognised, supported, and developed in a growing business - ** Smart Systems & Equipment**:Work with advanced,...

  • Operations Manager

    3 hours ago

    Port Melbourne, Australia Prixcar Services Full time

    **The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services. With more than 25 depots across Australia, we are ideally positioned to provide exceptional...

  • Serviced Apartment and Housekeeping Operations Manager

    3 hours ago

    Melbourne, Australia Focus Home and Business Services Full time

    **Serviced Apartment and Housekeeping Operations Manager** **Join the growing team at Focus Home and Business Services—Specialists in managing serviced apartments and housekeeping.** FocusHBS is seeking a high performing Operations Manager to help drive our continued success in providing serviced apartment and housekeeping solutions that exceed our...

  • Operations Manager, Mcv Service Centre

    4 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...

  • Operations Manager

    1 week ago

    Melbourne, Australia Court Services Victoria Full time

    **About Us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Manager Operations

    4 weeks ago

    Melbourne, Victoria, Australia Education Services Australia Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Education Services Australia (ESA) People and Culture Business Partner@Education Services Australia | HR, Recruiting About us Education Services Australia (ESA) is a ministerial not-for-profit company committed to making a positive difference in the lives and...

  • Ndis-operations Manager

    2 days ago

    Melbourne, Australia Emerald Care Services Full time

    **Operations Manager - NDIS Services** **Location**: Melbourne, Victoria **Employment Type**: Full-Time **Company**: Emerald Care Services **Salary**: Competitive salary based on experience Position Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the organisation, ensuring that all services are delivered in line...

  • Service Operations Manager

    7 days ago

    Melbourne, Australia nbn™ Full time

    Job Expectations The nbn Location Data & Operations Management team fulfils a critical role in enabling customers to easily identify addresses, ensure right first-time connections and prevent erroneous disconnections through accurate location, address & boundary data management. The Managed Services & Strategy function is a critical component enabling the...